ESFM® USA · 1 day ago
REGIONAL EXPERIENCE MANAGER
NYC Metro Area
Full-time
Hybrid
Mid, Senior LevelESFM®, part of Compass Group USA, is a leader in corporate facilities management. The Regional Experience Manager is responsible for managing customer experiences and improving operational performance while leading cross-functional teams to deliver exceptional service.
Facility ManagementProfessional ServicesService Industry
Hiring Manager
Denny Modesto
Responsibilities
Managing customer experiences
Improving operational performance
Overseeing project execution
Implementing innovative workplace solutions
Leading cross-functional teams
Engaging with clients to deliver exceptional service
Developing strategies to ensure optimal customer satisfaction
Aligning with organizational goals
Maintaining high customer retention
Advancing ESFM’s commitment to workplace excellence
Qualification
Required
Proficient in Analytical Skills and the ability to interpret data to guide decisions and strategies
Strong Communication skills to effectively coordinate with clients, stakeholders, and internal teams
Exceptional Customer Service and Customer Experience management to ensure satisfaction and a superior workplace environment
Experienced in Project Management, demonstrating the ability to lead multidisciplinary teams and manage workflows
Proven leadership and team management skills
Proficiency in using technology and tools to enhance workplace solutions
Preferred
Experience in facilities management, hospitality, or similar industries preferred
Bachelor's degree in Business Administration, Facilities Management, or a related field preferred
Company
ESFM® USA
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).
Founded in 2004
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase