American Express · 16 hours ago
Manager - Tele Account Development - Phoenix
Phoenix, AZ
Full-time
Hybrid
Mid Level
$70K/yr - $128K/yr
3+ years expAmerican Express is a company with a long history of innovation and a commitment to its customers. The Tele Account Development Manager role is responsible for managing a portfolio of high-value clients, focusing on relationship management and consultative selling to drive growth and retention.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers provided by American Express within territory
Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations
Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)
Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)
Partner closely with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit
Partner with specialized sales team for product cross-sell (AP Automation), further entrenching clients with use of the American Express suite of products and services
Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements
Qualification
Required
Strong customer relationship building skills to follow through and motivate clients to act
Effectively identifies client needs to configure solutions that address client requirements and deliver value
Overcomes objections and resistance to proposed solutions with key client decision makers
Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services
Proactively and consistently demonstrates the value of partnering with American Express
Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks
Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation
High learning agility
Intellectually curious
Collaborative and growth mindset
Personal accountability
Compliance focused
Preferred
Bachelors degree strongly preferred
Excellent sales experience, 3 – 5 years minimum
Experience partnering with clients across various markets / industries
Experience in a highly-regulated industry
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
thecanadianpressnews.ca
2026-01-14
Company data provided by crunchbase