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Way Finders · 11 hours ago

Program Manager I

Springfield, MA

Full-time

Onsite

Mid, Senior Level

$55K/yr - $62K/yr

3+ years exp

Way Finders is a nonprofit organization dedicated to improving the stability and economic mobility of families and individuals through safe, affordable housing options. The Program Manager I will oversee the administration and supervision of family placements into permanent housing, ensuring effective assessments and case management to support family stabilization.

EmploymentHomeless ShelterNon ProfitReal EstateSocial Impact

Responsibilities

Oversee, coordinate, and deliver services such as assessments of client housing needs and addressing other barriers that affect stabilization including financial, legal issues, mental health challenges, substance abuse, lack of employment, health care concerns, and household management education

Oversee re-housing plans, intakes, exits, and all related assessments; ensure goals address identified needs and maximize self-sufficiency

Ensure all applicable regulations and policies are followed, including Executive Office of Housing and Livable Communities (EOHLC) rules and regulations; oversee the completion and documentation of infractions and non-compliance termination requests via EOHLC guidelines

Ensure proper delivery of program services; attend and contribute to regularly scheduled residential management meetings; in collaboration with the Director of Operations, ensure contract and code compliance at assigned Residential Resource Center(s)

Collaborate with appropriate case manager(s) on permanent housing placements; facilitate the mediation of issues between clients and/or owner/landlords, including at case conferences

Ensure complete and accurate case files, including re-housing data; perform audits on a regular basis to ensure all applicable rules, regulations, and standards are met in a timely manner

Support case managers and residential staff with placement packets and unit walk-throughs that ensure cleanliness, identify needs, and monitor family progress in meeting goals; ensure any issues pertaining to leased units are addressed in a timely manner, including unit turnovers, submission of work orders, monthly unit walk-throughs, and tenant-related damages

Conduct regular staff and case review meetings to communicate and meet programming needs

Collect and share information that effectively facilitates bridge meetings between shelter program staff; ensure soft hand-off of cases occur before families exit shelter

Assist in the development and implementation of trainings and/or action plans that build the knowledge and skills necessary to meet program objectives

Oversee the planning and facilitation of all onsite workshops and educational activities for participants

Collaborate with program director and facilities manager to analyze monthly expenditures, support the shelter procurement process, and deliver supply needs

Establish and maintain strong, collaborative relationships with internal staff and departments, owners, landlords, community groups, funding sources, and other stakeholders

Proactively identify and inform the program director(s) and/or leadership of any issues that may adversely affect the department or organization

Ensure contract and code compliance related to RRC site in conjunction with Director of Operations

Provide back-up to supervisor as a representative of the program/organization at state and regional provider meetings

Remain current on the topic of homelessness prevention and related areas to ensure the accurate provision of guidance to clients

Provide on-call services as required

Set effective and achievable training plans for new staff members; evaluate and make process improvements based on feedback

Evaluate and provide timely feedback to staff on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills

Hire new/replacement staff in an efficient manner, following recruiting process guidelines

Those directly and indirectly supervised may include residential advocates, stabilization advisors, case managers, temporary workers, other program support staff

Qualification

Housing experienceSupervisory experienceCase managementMicrosoft SuiteBilingual (English/Spanish)Facilitation experienceCommunicationOrganizational skills

Required

3 years' progressively responsible experience in housing, social services, or a related role, with 1 year in a supervisory or lead role; a combination of experience plus an Associate degree may be a substitute

Adept in the Microsoft Suite (including Excel) and databases, and comfort learning new technologies

Excellent communication skills, both verbal and written

Ability to organize and prioritize in a fast-paced environment

Valid driver's license with acceptable driving record; reliable vehicle

Must be available for on-call support

CORI/SORI