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SPG - Specialty Program Group · 1 day ago

Liability Claims Adjuster

United States

Full-time

Remote

Entry, Mid Level

$80K/yr - $100K/yr

2+ years exp

SPG - Specialty Program Group is a specialty property & casualty program manager focused on short-term rental risks. They are seeking an experienced Liability Desk Adjuster to manage third-party claims from start to finish, ensuring accuracy and urgency while maintaining a high standard of customer service.

FinanceImpact InvestingInsuranceMarketing

Responsibilities

Manage a caseload of liability claims from FNOL to closure with accuracy, urgency, and empathy

Analyze coverage against policy forms/endorsements; draft clear, defensible coverage positions and reservation/denial letters

Plan and execute investigations: recorded statements, scene/doc reviews, witness interviews, social/open-source checks as appropriate

Assess liability and comparative fault; apply jurisdictional standards and good-faith requirements

Evaluate bodily injury and property damage exposures (specials/general damages, future meds, wage loss); validate causation

Negotiate fair, timely settlements consistent with facts, policy, and venue; document rationale

Set and adjust reserves based on exposure; surface outliers early with tight file discipline

Coordinate vendors and experts (field, medical, biomech, surveillance) with precise instructions and accountability

Manage litigated matters with panel counsel—strategy, discovery, budgets, reporting, and resolution planning

Communicate proactively with insureds, claimants/attorneys, brokers, and internal stakeholders—no black holes

Maintain meticulous notes, diary control, SLA compliance, and regulatory adherence

Qualification

Liability adjusting experienceEnd-to-end file ownershipWriting skillsNegotiation skillsClaim regulations knowledgeActive adjusting licenseTechnical diligence