Customer Service Representative II - South Bend, IN jobs in United States
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Hubbell Gas Utility Solutions (HGUS) ยท 2 days ago

Customer Service Representative II - South Bend, IN

positionSouth Bend, IN
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Hubbell Gas Utility Solutions is a leading global manufacturer of high-quality electrical and utility solutions. The Customer Service Representative II will serve as a key contact for customers, ensuring their satisfaction by handling inquiries and providing support in a professional manner.

Oil & Energy

Responsibilities

Acknowledging and responding to customer inquiries, requests, and complaints via phone, email, and live chat
Identifying and assessing customer needs to provide appropriate solutions and alternatives within allotted time
Following up on customer questions and complaints to ensure resolutions
Processing and expediting orders, forms, applications, and requests
Interacting with Sales, Marketing, Technical Services, Quality, Pricing and Finance to identify and solve customer request and issues
Continuously strengthening knowledge of Hubbell products and services to maximize response efficacy
Providing on call Emergency hotline support coverage 24/7, approximately 6 rotations per year
Providing feedback on the efficiency of the customer service process

Qualification

Customer service experienceMicrosoft OfficeERP system interpretationConflict resolutionSAP familiarityOnBase familiarityOral communicationWritten communicationPositive attitude

Required

High school diploma or equivalent (required)
1-3 years in a customer service role
Strong conflict resolution skills
Strong oral and written communication skills
Strong Microsoft Office, e-mail, and other PC application skills
Must be able to effectively interpret and communicate information from ERP system
Positive, empathetic, and professional attitude toward customers at all times

Preferred

Familiarity with SAP preferred
Familiarity with OnBase order management system is a plus

Company

Hubbell Gas Utility Solutions (HGUS)

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For over 125 years, Hubbell Gas Utility Solutions (HGUS) has manufactured and innovated best-in-class electrical and electronic products serving the residential, non-residential, construction, industrial and utility markets.
dateFounded in 1970
location
Tulsa, Oklahoma, US
people-size501-1000 employees
web-link
https://www.hubbell.com/continentalindustries/en

Funding

Current Stage
Late Stage
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