NVIDIA · 21 hours ago
Manager, Network Service Delivery and Operations Support
Santa Clara, CA
Full-time
Onsite
Mid, Senior Level, Lead/Staff
$168K/yr - $270K/yr
8+ years expNVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. They are seeking a Telecom Service Delivery and Operations Support Manager to ensure the seamless delivery and operational excellence of their global telecom services. The successful candidate will oversee vendor performance, manage service delivery, and coordinate with various teams to maintain operational standards.
AI InfrastructureArtificial Intelligence (AI)Consumer ElectronicsFoundational AIGPUHardwareSoftwareVirtual Reality
Responsibilities
Oversee and manage the delivery performance of global telecom and colocation vendors, ensuring services (DIA, IP transit, peering, POP, waves, MPLS, SD-WAN, professional services, cross connects, colo, etc.) are delivered on time and meet specifications
Partner with field operations teams responsible for receiving and installing telecom services, ensuring smooth execution and alignment to timelines
Work closely with Technical Program Managers (TPMs), Operations teams, and other internal partners to deliver accurate delivery timelines, maintain precise data, and ensure comprehensive record-keeping
Recognize potential delivery delays, proactively propose interim solutions to maintain service continuity, and raise critical issues as needed
Identify requirements for additive telecom services related to primary deliveries, obtain quotes from vendors, validate with procurement leads, and implement orders
Handle data tracking and coordination for disconnecting legacy services when migrating to new solutions, minimizing disruption and cost
Work with outage escalations, manage responses to chronic outages, and assist in developing strategies for replacing vendors, including in situations like bankruptcies
Support root cause analysis (RCA) efforts with vendors to ensure they identify and rectify failures in accordance with contractual obligations and SLAs
Provide regular reports on service delivery performance, operational issues, and vendor management. Assist in planning efforts to ensure network services are prepared for growth and can adapt to changing business needs
Assist in tracking inventory of circuits, services, locations, and associated contracts and SLAs
Qualification
Required
Bachelor's degree in a business or technical field, or equivalent experience
8+ years of overall relevant experience, preferably in a fast-growing global technology company, with a significant focus on telecom service delivery and vendor operations
2+ years of leadership experience
Demonstrable experience in managing the delivery and operational aspects of a diverse range of telecom carrier services and technologies globally, including: Transport (Dark Fiber, MPLS, EPL, SD-WAN, Wavelengths), Internet Services (IP Transit, DIA, Peering, IX), and Colocation services
Strong understanding of Point of Presence (POP) environments, dark fiber, long haul, and metro network systems
Experience with telecom contracts, Service Level Agreements (SLAs), and managing vendor performance against these
Solid project management skills with the ability to manage multiple concurrent service deliveries and operational tasks
Experience with handling outage issues, supporting root cause analysis, and managing chronic service issues as well as familiarity with basic procurement processes, including obtaining quotes and validating them against requirements
Maintain and track service data, recommend augments, and manage service transitions
Excellent communication skills, with the ability to bridge communication between technical (network engineering, field ops) and non-technical (procurement, business units) groups with the ability to provide reports and assist in planning for network growth and changes
Preferred
Strong analytical and problem-solving skills, particularly in identifying root causes of service failures and driving vendors to implement permanent fixes
Comfortable and adept at pivoting (adapting to changes in plans) quickly in a dynamic environment
A high level of technical understanding of network services and a good understanding of the pricing structures for ISP and telecom services globally
Demonstrable experience working across diverse global regions, including US, EMEA, APAC, India, and China
Proactive and results-oriented approach with a strong sense of ownership
Benefits
Equity
Benefits
Company
NVIDIA
NVIDIA is a computing platform company operating at the intersection of graphics, HPC, and AI.
10001+ employees
H1B Sponsorship
NVIDIA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (1877)
2024 (1355)
2023 (976)
2022 (835)
2021 (601)
2020 (529)
Funding
Current Stage
Public CompanyTotal Funding
$4.09BKey Investors
ARPA-EARK Investment ManagementSoftBank Vision Fund
2023-05-09Grant· $5M
2022-08-09Post Ipo Equity· $65M
2021-02-18Post Ipo Equity
Leadership Team
Jensen Huang
Founder and CEO
Michael Kagan
Chief Technology Officer
Recent News
2026-01-14
Business Standard India
2026-01-14
Company data provided by crunchbase