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Aspirion · 1 day ago

Client Success Director

Columbus, GA

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

Aspirion is a leader in revenue cycle services, focusing on complex payment collections and client success. The Client Success Director is responsible for managing client relationships, ensuring satisfaction, and driving outcomes while collaborating with various internal teams to meet client needs.

Health CareHospitalMedicalTechnical Support

Responsibilities

Build and manage ongoing professional relationships with clients and stakeholders

Ensure we maintain relationships at multiple levels within the client

Provide insights to help drive consistent account placements from assigned clients

Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive

Organize training for clients by assessing their needs and communicating with both client and Aspirion departments

Communicate with clients to resolve escalated processing/protocol issues

Conduct performance reviews and executive business reviews with clients, onsite preferred

Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution

Communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided

Provide regular updates to clients regarding Aspirion's contribution to their revenue and/or meeting the desired outcomes expected when they purchased Aspirion's services

Analyze trends and report on key performance indicators

Identify and assess client needs to exceed expectations

Interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality

Maintain HIPAA certification and compliance

Collaborate with Operations to identify trends and provide strategic insights and recommendations for resolving system issues causing downstream payer issues

Ensures any account projects are being worked in a time fashion (e.g. provider relations spreadsheets, billing projects, etc.)

Creates process for obtaining information and resolving issues with client

All other duties as assigned to maintain company standards and client protocols

Performs other related duties as assigned

Qualification

Client Success ManagementHealthcare Revenue CycleConsultative CommunicationMS Office ApplicationsNegotiation SkillsMulti-taskingExecutive PresenceAttention to DetailConflict ManagementSelf-starter

Required

Strong attention to detail with ability to organize and manage multiple priorities and projects, work to tight timeframes and achieve exceptional outcomes

Ability to multi-task in a fast-paced evolving work environment with fluctuating priorities and deadlines

Proven ability to use a consultative approach and persuasive communication with stakeholders

Ability to prioritize initiatives based on the evolving financial needs of the company, making consistently strategic recommendations to company leadership

Ability to work in and manage ambiguity, including dealing effectively with issues that do not always have a process, system, or solution in place

Demonstrate alignment to our company's values

Highly developed oral and written interpersonal, communication, negotiation and conflict management skills and the ability to work effectively with other people

Self-starter with high initiative

Bachelor's degree required

Minimum of 5 years working in a Client Success/Management role in the health care revenue cycle industry required

Technical skills using MS Office applications (Word, Excel, Power Point) required

Executive presence and presentation skills required

Benefits

Health, dental, vision and life insurance upon hire

Matching 401k

Competitive salaries

Incentive programs

Company

Aspirion

Aspirion, a US-based, technology-leading revenue cycle management company, partners with healthcare providers to capture revenue from their most difficult to resolve claims.

Founded in 2006

Columbus, Georgia, USA

1001-5000 employees