Colorado Department of Revenue ยท 11 hours ago
(Auraria) Operations Coordinator
Denver, CO
Full-time
Onsite
Entry, Mid Level
1+ years expThe Colorado Department of Revenue is responsible for managing the Auraria Campus, which serves a large student and faculty population. The Operations Coordinator will oversee daily operations within the Parking & Transportation Services department, ensuring compliance with regulations and providing excellent customer service.
Government Administration
Responsibilities
Directly supervise Parking & Transportation Specialist and student employees
Provide onboarding, training, and ongoing coaching to ensure staff adhere to policies and perform consistently
Maintain training documentation and assist staff in understanding operational procedures and service expectations
Manage daily shift operations, including staff scheduling, task coordination, dispatch support, ride-alongs with drivers, scheduling and issue resolution
Support staff in responding to customer inquiries, field incidents, and operational challenges
Provide additional support and leadership to staff during high-traffic periods and special events. This includes but is not limited to provide customer service to guests, direct traffic, and troubleshoot system malfunction and outages
Oversee in-shift operations of fleet and equipment use, including completing pre-trip and post-trip inspections, reporting maintenance needs, and ensuring staff have necessary tools and equipment
Assist with minor troubleshooting of devices and vehicles as needed
Patrol campus to enforce parking regulations and policies and issues citations as appropriate
Assist with special event parking operations execution under the direction of the Assistant Director and Senior Operations Coordinator. This may include supporting signage, staffing, customer service, and traffic control tasks
Support the processes related to on-the-ground customer support, including but not limited to Campus Accessibility Shuttle operations, incidents and accidents, customer confrontations, assistance with vehicle issues (e.g., flat tires, jump starts), and ensures all interactions are documented appropriately
Collaborate with the Assistant Director for escalation and resolution of complex or unresolved issues
Complete assigned digital citation reconciliation and ensure timely and accurate execution under the guidance of departmental leadership
Qualification
Required
Valid unencumbered Colorado drivers license
High School Diploma or GED
One (1) year of supervisory experience in operations, transportation, parking service, or a related field
One (1) year of experience training and coaching staff in a customer-facing environment
One (1) year of operational management experience in operations, transportation, parking services, or a related field
One (1) year of experience with cash handling and financial accountability protocols
Preferred
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Benefits
Paid vacation
Holidays
Sick leave
Multiple medical, dental and vision options
Discounted RTD Eco-Pass
BenefitHub
Outstanding retirement plan
Company
Colorado Department of Revenue
With just under 1500 employees, the Colorado Department of Revenue oversees the Division of Motor Vehicles, the Enforcement Division, the Colorado State Lottery, and the Taxation Division.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lorri Dugan
Chief Financial Officer
Meghan Tanis
Chief Operating Officer/Deputy Executive Director
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