Sharecare · 1 week ago
Sr. Account Manager - Remote
United States
Full-time
Remote
Senior Level
5+ years expSharecare is the leading digital health company that helps people unify and manage their health. The Sr. Account Manager will effectively manage ongoing client relationships, focusing on enhancing these relationships to support client retention and drive the sale of additional services.
ConsumerHealth CareInformation TechnologymHealth
Responsibilities
Manage day to day business with assigned accounts – maintain oversight and delivery of all services
Understand financial standing of account and of all services
Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add on services
Collaborate with internal departments to resolve customer issues including resolution of technical and/or customer service problems in a timely manner
Effectively manage customer's requests for program changes that may impact Sharecare’s ability to efficiently deliver services
Partner with marketing to drive effective strategic plans to increase platform and program usage of both Sharecare and Partner programs to maximize both Client investment and Value of investment
Support Implementation and Project managers in delivering new products and services
Makes sure that client specific challenges and programs are set up correctly and working
Participate in pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats and alternatives to be proposed
Support the renewal strategy development, packaging, presentation and negotiation activities to retain and grow profitable existing business
Provide renewal and RFP responses as applicable
Utilizes and keeps salesforce up to date and accurate regarding assigned accounts
Driving and support the strategic plans for clients to ensure account retention and growth and short-term tactical plans to ensure customer satisfaction
Prepare, in collaboration with Director/VP Account Management the client, QBR and Annual Review
Collaborate with the reporting team to analyze necessary data, develop reports, and deliver monthly, quarterly and annual reporting)
Review and analyze reports for accuracy and outcomes needed to satisfy the client
Provide same review internally
Consistent, accurate, and timely Salesforce usage
Collaborate with the implementations team for effective implementation and service delivery of new accounts
Improve and maintain the implementation process and ensure consistency and success of implementations
Ensure that implementation activities are achieved on schedule and as required
Ability to build relationships with clients and to develop unique client focused solutions based on strong understanding of client business challenges and needs
Outstanding execution skills and values planning and preparation to ensure success
Strong project management, marketing and organizational skills
Ensure effective communication with internal and external stakeholders to ensure successful delivery of program components
Practices excellent time management skills and completes tasks according to the program’s strategic plan within the client’s established timeframes
Willingness to learn, recognize and adapt to changing conditions, including redefining this position as appropriate
Qualification
Required
5-8+ years of progressive experience in an account management or similar role, required
Demonstrated ability to understand healthcare and employer health benefit plan design
Bachelors' Degree required
Exceptional written and verbal communication skills and effective presentation skills are required
Strong analytic and quantitative skills
Ability to travel as business need requires
Preferred
Experience in Sales, Marketing, Ops, and/or Technology is a plus
Diverse capabilities represented by successful experiences in several healthcare settings or a variety of healthcare experiences within a single setting, preferred
Working knowledge of Salesforce, preferred
Company
Sharecare
Sharecare is a health and wellness engagement platform that provides information, programs, and resources to improve individuals health.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$850MKey Investors
Koch Strategic PlatformsAflac Global VenturesWells Fargo Strategic Capital
2024-06-21Acquired
2021-07-02Post Ipo Equity· $425M
2021-07-02IPO
Leadership Team
Dan Agronow
CTO
Harsha Panyadahundi
Chief Technology Officer
Recent News
BiometricUpdate.com
2025-12-11
2025-12-09
Company data provided by crunchbase