Salesforce Admin / Support Analyst jobs in United States
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SnapCode Inc · 1 month ago

Salesforce Admin / Support Analyst

positionCA
timeFull-time
remoteOnsite
senioritySenior Level
money$20/hr - $25/hr
date5+ years exp

SnapCode Inc is seeking a Salesforce Admin / Support Analyst to provide day-to-day support for their GTM systems team. The role involves managing support requests, enabling end users, and collaborating with developers to ensure smooth delivery of enhancements and projects.

Information Technology & Services

Responsibilities

Serve as the first line of support for Salesforce GTM systems users, addressing tickets and troubleshooting issues
Gather business requirements and translate them into well-defined user stories for the development team
Collaborate with developers, QA, and business stakeholders to support the delivery of enhancements and fixes
Coordinate and facilitate demos, UAT sessions, and enablement activities to ensure smooth adoption of new functionality
Manage Salesforce configuration, including user management, profiles, roles, page layouts, validation rules, and automation (Flows)
Provide documentation and training materials to support ongoing user adoption
Monitor Salesforce platform releases and recommend improvements

Qualification

Salesforce administrationSalesforce configurationUser stories managementSalesforce Certified AdministratorCoordination skillsCommunicationFacilitation skills

Required

5+ years of Salesforce administration experience supporting business teams
Strong skills in Salesforce configuration (users, roles, profiles, page layouts, validation rules, flows)
Experience writing and managing user stories in Agile/Scrum delivery environments
Strong coordination and facilitation skills (demos, enablement, UAT)
Excellent communication skills in English with the ability to interact with end users and technical teams
Salesforce Certified Administrator – required

Preferred

Nearshore availability (LATAM strongly preferred)
Additional Salesforce certifications (e.g., Advanced Admin, Platform App Builder) are a plus

Company

SnapCode Inc

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Introduction Snapcode Inc., a US-based IT staffing firm, provides specialized technology professionals to businesses seeking their expertise.
location
Irving, Texas, US
people-size11-50 employees
web-link
https://snapcodeinc.com/

Funding

Current Stage
Early Stage
Company data provided by crunchbase