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Performance Foodservice · 5 days ago

Customer Service Rep

Rice, MN

Full-time

Onsite

Entry Level

1+ years exp

Core-Mark, a Performance Food Group Company, is an industry leader in fresh and broad-line solutions to the convenience retail industry. The Customer Care Representative will ensure proper care at every touch point of the customer experience, resolving routine inquiries and providing efficient service through various communication channels.

Food and Beverage

Responsibilities

Responding to telephone, written, and in-person inquiries, requests, and concerns from customers

Informing customers of unit prices, shipping dates, anticipated delays, and additional information

Filing and running reports as needed

Processing customer shorts, mis-picks, and credits

Conducting account research and resolving problems

Channeling customer inquiries to appropriate departments and documenting customer contacts

Assuring that appropriate records are maintained, and reports are prepared

Resolving customer requests for adjustments to orders and billing

Entering and retrieving a variety of information using the computer terminal

Assisting customers in the ordering process

Maintaining current knowledge of pricing and product availability

Understanding, interpreting, and explaining company procedures related to products and pricing

Performing other related tasks and duties as assigned

Qualification

Customer service experienceTyping 40 WPMData entry skillsComputer skillsMicrosoft Office knowledgeBasic math skillsCommunicationProblem-solving skills