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Detroit Land Bank Authority · 3 months ago

Contract Inquiry & Listing Support Specialist (1099 Contractor)

Detroit, MI

Contract

Onsite

New Grad, Entry Level

$18.44/hr - $24.86/hr

Detroit Land Bank Authority is dedicated to revitalizing the city's properties and enhancing community life. They are seeking an Inquiry & Listing Support Specialist to provide support for prospective buyers, manage inquiries, and conduct lot inspections, ensuring accurate information and customer service.

AssociationFinancial Services

Responsibilities

Respond to inquiries about vacant lots with timely, accurate, and thorough information, support one-off listings

Conduct and document lot inspections to support listing updates, eligibility assessments, and application reviews

Monitor and manage inbox communications, responding to general and tier 1 escalated inquiries

Support the CAP application process by uploading and maintaining accurate records in Salesforce

Triage urgent issues and inquiries related to listings, occupancy, and application workflows

Assess listing potential for a high volume of properties, using written process guides and internal criteria

Update occupancy data and listing eligibility based on visual evidence such as property photos

Maintain Salesforce records to ensure listing status and applicant data is always current

Provide excellent customer service through email, phone, and in-person interactions with residents and community stakeholders

Qualification

SalesforceOrganizational skillsCommunication skillsUrban planningData analyticsCustomer serviceTime managementAttention to detailSelf-starter

Required

Demonstrated ability to manage high volumes of inquiries and tasks with minimal to no errors

Excellent written and verbal communication skills, including professional email and phone etiquette

Strong organizational and time management skills with the ability to prioritize urgent matters

Comfortable using Salesforce or other CRM systems to maintain and analyze property-related data

Ability to follow detailed written guides and SOPs precisely

Self-starter with sound judgment and the ability to work independently

Bachelor's degree in urban planning, Public or Nonprofit Administration, Communications or Marketing, Data Analytics, Business Administration, or a related field

Company

Detroit Land Bank Authority

The Detroit Land Bank Authority is a public authority dedicated to returning Detroit’s vacant, abandoned, blighted and foreclosed property to productive use.

Founded in 2009