Banfield Pet Hospital · 5 days ago
Client Service Coordinator
Vero Beach, FL
Part-time
Onsite
Entry Level
1+ years expBanfield Pet Hospital is seeking a Client Service Coordinator who will drive the flow of clients and pets through the hospital while maximizing the productivity of the veterinary medical team. The role involves ensuring exceptional client service, coordinating care for pets, and maintaining effective communication with the veterinary team and clients.
Health CareHospitalMedical
Responsibilities
Live and exemplify the Five Principles of Mars, Inc. within self and team
Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity. Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients
Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts
Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues
Obtain relevant information and history from clients and maintain proper and complete medical charts
Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs
Assist with surgery as applicable
Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties
Mentor other paraprofessionals in the hospital
Other Job Duties As Assigned
Qualification
Required
Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration
Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills
Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order
Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions
Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions
Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement
Computer skills - Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel
Ability to work at a computer for long periods of time
Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings
Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently
The noise level in the work environment is moderately high
Requires sufficient ambulatory skills in order to perform duties while at hospital
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds
Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances
Preferred
High School Diploma or equivalent preferred
Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances
One year related experience required with customer service preferred
Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred
Company
Banfield Pet Hospital
Banfield Pet Hospital is a veterinary care agency that specializes in providing proactive and preventive approach to pet health treatments.
10001+ employees
H1B Sponsorship
Banfield Pet Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (16)
2023 (13)
2022 (20)
2021 (9)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
unknown2024-04-11Acquired
Leadership Team
Ludek Janousek
CFO
Jeff Ellison
Chief Operating Officer
Recent News
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