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Benjamin Franklin Plumbing, LLC · 2 days ago

Customer Service Representative

Chapel Hill, NC

Full-time

Onsite

New Grad, Entry Level

$18/hr - $22/hr

Benjamin Franklin Plumbing, LLC is seeking a Customer Service Representative who enjoys building trust with clients and taking ownership of customer interactions. The role involves scheduling appointments, assisting with dispatching, and managing office operations to ensure smooth service delivery.

Home Services

Responsibilities

Book every possible lead and maintain a full schedule

Confidently handle outbound calls and follow up on missed leads

Assist with supervision and dispatching of scheduled service and maintenance calls

Organize office processes to improve efficiency and ensure materials are ready for daily operations

Send invoices and follow up on payments

Log calls, quotes, and reasons for won or lost bids

Notify clients in advance if a plumber will not arrive on time and reschedule appointments as needed

Coordinate permits and inspections

Collect data on call volume, jobs completed, jobs quoted, and other customer activity

Manage job board, inventory, and employee data for proper job costing

Make every effort to maximize productivity and revenue through effective call scheduling

Reply to emails and incoming calls promptly

Take personal ownership of calls and turn them into appointments

Qualification

Communication skillsCustomer-focusedServiceTitan experienceDispatching experienceProfessionalReliableMultitasking skillsComputer systems proficiencyScheduling software proficiencyJob management tools proficiencyDetail-orientedSelf-motivatedOrganizational skills