Acme Smoked Fish Corp · 7 hours ago
Customer Service Representative
Brooklyn, NY
Full-time
Onsite
Entry, Mid Level
$25/hr - $28/hr
2+ years expAcme Smoked Fish Corp is a leading seafood processor and distributor committed to quality and sustainability. The Customer Service Representative will handle complex customer inquiries, manage escalations, and maintain strong relationships with customers while promoting the company's core values.
AgricultureFood and BeverageHospitality
Responsibilities
Accurately take and enter customer orders while confirming logistics and ensuring a smooth order process
Develop a strong understanding of customer accounts and maintain regular communication via phone and email to support order frequency
Recommend product bundles and suggest relevant items to both new and existing customers to help increase average order value
Maintain in-depth knowledge of Acme’s product lines, industry terminology, and internal operations
Collaborate closely with outside sales representatives to support customer relationships and sales growth
Provide assistance with Fish Friday online sales initiatives as needed
Build rapport and establish credibility with new customers, including both traditional and emerging account types
Use CRM software to manage customer data, maintain accurate account details, and track interactions
Support sales and customer service goals by contributing to team objectives and initiatives
Deliver clear and timely customer updates to the department manager
Coordinate with the finance team to ensure accurate and timely billing
Partner with the Order Fulfillment and Fleet teams to quickly resolve any customer order issues
Perform other duties as assigned to support department and company goals
Qualification
Required
High School Diploma or equivalent required
2+ years of experience in customer service role
Proven experience in customer orientation, and ability to adapt/respond to different types of personalities
Demonstrated ability to manage escalations and resolve customer inquiries in a timely manner
Excellent verbal and written communication skills
Proven sales and customer service abilities
Strong interpersonal skills and a collaborative mindset; able to work effectively across departments in a fast-paced, evolving environment
Advanced problem-solving skills with a keen attention to detail
Skilled in phone-based customer interactions, including active listening and effective issue resolution
Proficient in computer applications, including Microsoft Office and CRM software
Positive attitude and a strong commitment to customer satisfaction
Willingness to work flexible hours, including evenings, weekends, and holidays as needed
Completion of all assigned and required training programs, including standards of work
Preferred
Experience in food manufacturing, seafood or specialty food industry a plus
Bi-lingual (Spanish-speaking) a plus
Experience with EDI file processing
Familiarity with ERP systems, particularly Infor M3
Benefits
Opportunity to choose the medical plan that works best for your family.
Flexible spending accounts (Medical + Dependent Care).
Health Savings Account option with quarterly employer contributions.
401(k).
Dental Insurance.
Vision Insurance.
Company Sponsored Group Term Life.
Voluntary Life Insurance options for you and your dependents.
Paid time off including company and floating holidays.
Tuition Reimbursement.
Paid Parental Leave.
CASH employee referral program.
Company
Acme Smoked Fish Corp
Acme Smoked Fish Corp is a food & beverages company offering smoked fish and pickled herring.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Christos Papanakios, CPA
Chief Financial Officer
Rob Snyder
Chief People and Sustainability Officer
Recent News
2026-01-07
2025-08-07
2025-02-05
Company data provided by crunchbase