University of Michigan Information and Technology Services ยท 5 days ago
Service Center Consultant Associate
United States
Full-time
Remote
New Grad, Entry Level
$40K/yr - $41K/yr
0+ years expThe University of Michigan is looking for Service Center Consultants to join their team in Information and Technology Services. This role serves as an initial point of IT assistance, providing beyond-basic help desk support for faculty, staff, and students while collaborating across teams to deliver high-quality technical support and customer service.
Information Technology & Services
Responsibilities
Work in a team environment providing IT support with a wide-ranging scope including:
Identities; passwords and access
Computer and network infrastructure; desktop and mobile-devices; collaboration services
Applications covering human resources; financials; student and alumni records; research administration; teaching and learning
Provide high quality customer service and technical support, primarily via remote channels: phone, email, and chat. Multitask and work simultaneously with multiple applications, open windows and screens. Document and fulfill service requests, provide needed information and how-to guidance. Handle a high volume of customer contacts efficiently through effective time management and adhering to policy guidelines. Verify and troubleshoot issues; use training and available documentation to provide solutions. Educate customers on available IT services as well as relevant IT standards and policies
Actively collaborate with team members and other service/support groups to resolve more complex issues. Update and improve existing support documentation. Support the development, design, and implementation of new IT services, and improvement of existing services
Qualification
Required
High School diploma or equivalent combination of education, certification, and experience
Demonstrated knowledge of operating systems (Windows, MacOS) and industry standard web browsers
Demonstrated proficiency with current computer technology and applications (tools for documents, spreadsheets, presentations, and collaboration)
Demonstrated ability to leverage a variety of information sources and technical tools to perform day-to-day tasks
Demonstrated effective creative problem solving with excellent troubleshooting, organizational, and analytical skills
Demonstrated effective oral and written communication skills
Demonstrated ability to establish and maintain effective relationships with customers and colleagues to consistently provide exemplary customer service
Preferred
Associate's or Bachelor's degree
Six months experience in IT, customer service, or other relevant settings
Benefits
Comprehensive benefits package
Company
University of Michigan Information and Technology Services
We are 700+ professionals supporting the U-M community of over 47,000 students, 6200 faculty and researchers, 25,000 staff, and a worldwide network of alumni and retirees.
501-1000 employees
H1B Sponsorship
University of Michigan Information and Technology Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Michelle Durante, PHR
Senior HR Business Partner
Sol Bermann
Chief Information Security Officer & Executive Director, Information Assurance
Company data provided by crunchbase