Mindlance · 15 hours ago
Technology and Operations - Technical Project Manager - IT IV
Burbank, CA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expMindlance is a company focused on HR systems and is seeking a Technical Project Manager to lead the vision and strategy for ServiceNow HRSD. The role involves acting as a liaison between HR, IT, and stakeholders, managing the configuration of HRSD modules, and ensuring alignment with business needs and best practices.
Human Resources
Responsibilities
Own the product vision, strategy, and roadmap for ServiceNow HRSD
Act as the primary liaison between HR, IT, vendors, and business stakeholders
Gather, analyze, and prioritize business requirements across HR functions (HR Ops, Employee Relations, Payroll, Benefits, etc.)
Translate business needs into clear user stories, functional requirements, and acceptance criteria
Drive configuration and enhancement of HRSD modules including:
Case & Knowledge Management
Employee Service Center
Lifecycle Events
HR Integrations
Prioritize backlog and manage demand using Agile/Scrum methodologies
Ensure solutions align with ServiceNow best practices, platform standards, and security policies
Oversee UAT, release planning, and post-production support
Measure success using KPIs such as adoption, resolution time, employee satisfaction, and automation rates
Identify opportunities to improve employee experience through automation and self-service
Qualification
Required
ServiceNow HRSD: 3+ years of experience
Program Management Experience: 8+ years of experience
Product Management Experience: 3+ years of experience
Data Privacy/Data Governance Experience: 1+ years of experience
HRSD technologies (Workday, ServiceNow, etc.)
BA or equivalent work experience
Preferred
Gen AI experience
Elastic Enterprise Search
Lucidworks
PMP Certification preferred
Agile/Scrum Certifications
ServiceNow Certification Preferred
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
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