Natick Service Council · 2 weeks ago
Director of Case Management
Natick, MA 01760
Full-time
Hybrid
Director/Executive
$65K/yr - $80K/yr
7+ years expNatick Service Council is seeking a Director of Case Management to provide leadership and oversight for their Case Management Department. This role involves supervising staff, maintaining a caseload, and ensuring high-quality services for clients while addressing community needs.
Non-profit Organizations
Responsibilities
Maintain an individual caseload
Conduct client intakes and assessments
Support clients in identifying and addressing barriers to stability through NSC programs and external referrals and advocacy
Collaborate with clients to prioritize needs and develop achievable service plans
Assist clients with applications, forms, and access to community resources
Advocate on clients’ behalf with agencies, funding sources, landlords, utility companies, and other entities as needed
Supervise, support, and evaluate the case management team
Assign and monitor caseloads to ensure equitable distribution, responsiveness, and quality service delivery
Provide guidance, consultation, and problem-solving support for complex cases
Set departmental goals that center around equity, access, and client dignity
Facilitate team meetings and support ethical, trauma-informed decision-making
Oversee program budgets, data tracking, and evaluation
Prepare reports and monitor client outcomes
Make financial assistance and advocacy recommendations during team meetings
Coordinate and distribute quarterly (or more frequent, as needed) client communications
Represent NSC at partner agency meetings, coalitions, and community forums
Build and maintain strong relationships with local service providers and municipal partners
Participate in organizational strategic initiatives, including strategic planning and program development
Engage in information-sharing, mutual consultation, and joint problem-solving with community partners
Qualification
Required
Bachelor's degree from an accredited college required
Minimum of 7 years of case management experience
Demonstrated leadership and supervisory experience
Strong organizational, planning, communication, and problem-solving skills
Knowledge of local social service resources and systems
Ability to work effectively with individuals and families facing economic hardship
Ability to collaborate effectively as part of a team
Commitment to diversity, equity, inclusion, and belonging, with demonstrated experience incorporating DEIB principles into programs, team culture, and community-facing work
Preferred
Master's degree in Social Work or related field
At least 2 years working with low-income populations
Bilingual (some languages spoken: Spanish, Portuguese, Chinese, Russian, or Arabic)
Benefits
401(k) matching
Health insurance
Paid time off
Health Insurance
Paid Time Off
Simple IRA contribution
Company
Natick Service Council
Natick Service Council is an independent, non-profit organization that connects, engages and collaborates with the community to support Natick neighbors who are experiencing hardship or economic uncertainty by promoting self-sufficiency.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase