TEKsystems · 6 hours ago
Service Desk Technician
Happy Valley, OR
Contract
Onsite
New Grad, Entry Level
$18.75/hr - $18.75/hrTEKsystems is a leading provider of business and technology services, and they are seeking an entry level IT support candidate to join their System Support Specialist team. The role involves systems monitoring, troubleshooting hardware and software, and providing a positive customer experience by resolving issues reported via email and phone.
Information Technology
Responsibilities
Responsible for creating a positive customer experience by professionally, accurately and efficiently handling incoming calls from customers and Field Operations to answer questions and/or assist in troubleshooting of communication equipment, consoles, terminals, boards/auxiliary odds boards, and other equipment
Acts as a back-up operator to ensure the integrity of the clients system
Monitor error logs, system alerts, and communication networks. Report errors per guideline including escalation based on established protocols
Responsible for data entry into scheduling system and validating the accuracy of the entries
Efficiently and accurately completes all tasks on the daily checklist
Acts as a project team member for assigned projects
Performs User Acceptance Testing for new software versions
Efficiently and accurately completes system configuration requests as assigned
Monitor processing errors and perform preliminary troubleshooting. Escalate processing errors to the appropriate parties, when necessary
Performs other duties as assigned
Qualification
Required
Must be at least 18 years of age with a High School diploma or GED
Proficient with Microsoft Office, especially Outlook, Excel and Word
Passionate problem solver with excellent trouble shooting skills and can-do attitude who can maintain a calm demeanor in stressful situations
Independent self-starter with proven self-motivation and the ability to work professionally and collaboratively with others
Excellent verbal and written communication skills and ability to manage multiple or competing priorities with a proven ability to pay close attention to the fine details
Ability to work a flexible schedule including evenings, weekends and holidays as needed
Must be punctual and have reliable transportation
Preferred
Bachelors Degree preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase