Chesapeake Bank · 1 week ago
Customer Service Associate
Kilmarnock, VA
Full-time
Onsite
Entry Level
1+ years expChesapeake Bank is a financial institution that values community engagement and employee satisfaction. As a Customer Service Associate, you will provide exceptional service to customers, assist with transactions, and help them meet their financial needs while fostering strong relationships. The role involves high levels of customer interaction, teamwork, and the opportunity for professional growth within a supportive environment.
BankingCommunitiesFinancial ServicesInsurance
Responsibilities
Being friendly and engaging in conversations, connecting with customers and visitors alike
Asking questions to get to know the customer and building relationships
Listening with patience and offering advice that’s concise and easy to understand
Knowledge of bank products and services including other lines of business
Connecting customers to digital options which may make banking easier
Working as a part of a team to help customers succeed financially
Engaging with customers via phone, text or email
Interacting with integrity and professionalism with customers and team members
Actively listening, eliciting information, comprehending customer issues and recommending solutions
Ensuring all procedures are followed in accordance with Bank policy and Federal regulations
Effective organizational, multi-tasking, and prioritizing skills
Maintaining a cash drawer including taking in and giving out cash and balancing consistently
Accurately and efficiently processing transactions
Opening new accounts and completing service requests
Identify potential fraud and take appropriate action to prevent loss
Exercising judgment and raising questions to management
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Understand this role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes
Flexibility to learn and grow as new systems, technology or processes emerge
Taking ownership of career development through training opportunities
Managing additional duties and responsibilities as assigned by Supervisor
Adding fun to your day!
Qualification
Required
High school diploma or equivalent
1 year of Retail, Sales or customer service experience
Basic Microsoft Office skills
Ability to stand for extended periods of time
Ability to lift at least 30 pounds
Ability to work weekends as needed or scheduled
Travel may be required for training purposes and/or assisting other locations
Demonstrate a strong aptitude in mathematics and be versatile in the use of computer applications and programs
Proficient verbal, written, and interpersonal communication skills
Effective sales and cross-selling skills
Good analytical and organizational skills
Flexibility to learn and grow as new systems or processes emerge
Willingness to follow instructions and work under established guidelines
Preferred
6 months of cash handling experience
1 year of financial institution experience
Benefits
Competitive salary and comprehensive benefits package.
Opportunities for professional growth and career advancement.
A supportive and inclusive work environment.
Company
Chesapeake Bank
Chesapeake Bank is a community bank operating across Virginia.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeffrey Szyperski
CEO
Becky Foster
SVP, COO, CFO & Corporate Secretary
Recent News
2026-01-07
2025-10-24
The Virginian-Pilot
2025-10-07
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