JPMorganChase · 1 day ago
Client Service Analyst
Plano, TX
Full-time
Onsite
Entry, Mid Level
2+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Client Service Delivery Analyst, you will manage multiple queues, ensure compliance with policies, and provide quality customer service while addressing client inquiries and processing transactions.
Asset ManagementBankingFinancial Services
Responsibilities
Manage small to high-volume merchant projects and components of large-scale projects
Collaborate with internal and external departments for guidance, excel in customer service and adhere to service level agreements
Write and communicate process/procedure changes, assist with workload overflow within the department and organize and lead project initiatives to completion
Recommend and maintain automation; run pre-defined macros for bulk requests
Identify problems, root causes, and ensure resolution
Handle complex merchant matters, both project-related and customer-facing
Assist leadership with projects and assess team process impacts
Work under frequent interruptions, maintain a positive demeanor, and analyze complex cases
Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services
Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation
Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact
Qualification
Required
2+ years of customer service, research, or analytical experience
Strong analytical and problem-solving abilities with attention to detail
Ability to plan, organize, and manage multiple tasks
Proficiency in using multiple systems/tools simultaneously
Accuracy and precision in handling client information
High performance orientation and sense of urgency
Excellent interpersonal, written, and verbal communication skills
Flexibility and adaptability to change
Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting
Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes
Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency
Preferred
College Degree preferred
Enjoyment of a fast-paced, highly productive environment
Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency
Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences
Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions
Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-13
2026-01-08
Crunchbase News
2026-01-08
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