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P.F. Chang's · 1 day ago

Operating Partner

Wichita, KS

Full-time

Onsite

Mid, Senior Level

$85K/yr - $105K/yr

P.F. Chang's is seeking a dynamic and results-oriented Operating Partner to lead their team towards excellence in hospitality. This role involves fostering a culture of integrity and innovation while driving sales growth through exceptional guest experiences and strong leadership.

HospitalityRecipesRestaurants

Responsibilities

Demonstrate genuine passion for exceptional guest experiences, personalized service, and exceeding expectations, driven by innate "Hospitality DNA."

Actively engage with guests to foster a welcoming atmosphere, drive sales, and ensure satisfaction, leveraging local market knowledge to boost revenue opportunities

Drive incremental sales through exceptional service and coaching team members on upselling techniques

Demonstrate strong business acumen through financial analysis for continuous improvement and responsiveness to market trends

Foster an ownership mindset within the team, taking responsibility for all operations and utilizing KPIs and EBIDTA targets to spearhead ongoing improvement initiatives for the restaurant's success and long-term growth

Set standards of integrity, professionalism, and innovative thinking while fostering teamwork and dedication within the restaurant, leading initiatives with a focus on simplicity and effectiveness

Develop management team members through leadership training, ensuring preparedness for future roles, while maintaining the highest culinary and hospitality standards for guest satisfaction

Inspire and motivate the entire team, fostering a cohesive environment and providing training, coaching, and performance reviews

Exhibit curiosity, ambition, and a strong work ethic, encouraging exploration of new ideas and calculated risks to drive organizational success

Qualification

Restaurant management experienceSales growth strategiesFinancial analysis (P&L)Guest-centric mindsetLeadership trainingInventory managementHospitality degreeCulinary acumenTeam motivationGeneral systems proficiency

Required

Requires progressive restaurant/hospitality management experience. For external hires, recent prior experience as a General Manager is required

Must possess a valid driver's license to perform occasional duties such as providing shift coverage, meeting liquor license requirements (depending on the state), delivering large catering orders (which may include operating a rental truck), making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations

Strong passion for delivering exceptional guest experiences with a guest-centric mindset

Proven track record of driving sales growth and achieving KPI and EBITDA targets through strategic goal setting and local market expertise

Demonstrated success in mentoring and coaching individuals at various levels to unlock their potential and foster professional growth

Understanding of managing inventory, cost of goods, financial control (P&L)

General systems proficiency in POS systems, corporate software systems, third party delivery platforms, inventory systems, reservation systems

Preferred

Experience in casual or upscale dining

Hospitality or Business degree

Culinary and kitchen acumen - experience managing / running culinary / kitchen operations

Benefits

Comprehensive Benefits: Medical, dental, vision, 401(K), and paid time off.

Competitive Pay & Performance Incentives: Monthly and annual bonuses based on performance.

Professional Development: Paid management training program to enhance skills and advance career - we promote from within.

Referral Program: Earn a $250 referral bonus for Team Member positions and $500 for restaurant management positions through our employee referral program (for locations other than home location).

Exclusive Discounts: Access exclusive employee discounts.

Holidays: Most locations closed on Thanksgiving and Christmas.

Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.