Customer Care Coordinator / Specialist jobs in United States
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Ashley, Southeastern VA ยท 3 weeks ago

Customer Care Coordinator / Specialist

positionVirginia Beach, VA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Ashley is a leading provider of furniture in Southeastern Virginia, recognized for its exceptional customer service. The Customer Care Specialist role is crucial for managing escalated customer issues and ensuring resolutions align with the company's values.

Furniture
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H1B Sponsor Likelynote

Responsibilities

Provide exceptional service with a can-do, positive attitude
Manage escalated customer concerns with a solutions-oriented approach
Keep records and queues updated to ensure timely follow-up
Make smart decisions that balance customer satisfaction with company goals
Partner with management when higher-level escalation is required
Analyze customer trends and share insights to improve processes

Qualification

Conflict resolutionProblem-solvingMicrosoft OfficeCustomer service experienceTrend analysisWritten communicationVerbal communicationAttention to detail

Required

Strong conflict resolution and problem-solving abilities
Excellent written and verbal communication skills
Proficiency in Microsoft Office and ability to use multiple systems
Ability to analyze trends and communicate insights to management
Strong attention to detail and thorough documentation skills
Availability to work weekends and holidays

Preferred

2+ years in escalated customer service or call center environment preferred
Have 2+ years of escalated customer service or call center experience

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k,)
Life Insurance
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Employee Discount
Employee Assistance Program

Company

Ashley, Southeastern VA

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The Ashley store in Southeastern Virginia is located in Chesapeake, Virginia Beach and Newport News.
dateFounded in 2010
location
Chesapeake, VA, US
people-size51-200 employees
web-link
https://stores.ashleyfurniture.com/Locations?address=&lat=36.852984&lng=-75.977418&miles=50

H1B Sponsorship

Ashley, Southeastern VA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (4)
2021 (8)
2020 (2)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase