STEP UP · 12 hours ago
Assistant Program Manager
Decatur, GA
Full-time
Onsite
Mid Level
$65K/yr - $68K/yr
3+ years expStep Up is a company focused on providing supportive housing services. The Assistant Program Manager is responsible for overseeing daily operations of the Fulton Permanent Supportive Housing program, leading the team, and ensuring compliance with program deliverables.
ConsultingIndustrial EngineeringInformation Technology
Responsibilities
Support Fulton PSH staff in completing daily, weekly and monthly tasks required for program operations
Train new staff on Step Up policies and Fulton PSH Program Overview and Guides
Assume leadership on the Fulton PSH team when Program Manager is unavailable
Attend meetings with various stakeholders at the request of the Program Manager
Collaborate with Director and Program Manager as requested to assist with staff recruiting and onboarding, including attending job fairs, screening potential applicants, and coordinating interviews and applications
Conduct staff meetings and supervision as requested
Provides on call support as needed
Acts as liaison with outside agencies to coordinate referrals and build community relationships
Conduct regular on-site visits at the various PSH properties to ensure contract deliverables are being upheld and Property Management has an open line of communication and support
Engage community partners in the City of Atlanta and Fulton County to increase client and staff support. This includes meeting with community partners to develop resource agreements and seeking out agencies to fill service gaps
Conduct staff supervision and engage in staffing challenging cases
Assist in developing and implementing staff training
Provide access to training/learning opportunities internally or in the community
Provide coverage by providing staff support, client support and crisis intervention, as needed
Monitor electronic and paper documentation and member files to maintain compliance with HIPAA, Step Up and Fulton Behavioral Health Network requirements
Review notes and documentation for assigned staff for quality of submission and assist staff with meeting productivity expectations
In collaboration with the Program Manager, work with staff to collect data specific to the Fulton PSH contract and KPI. This includes reviewing ClientTrack HMIS and Welligent for accurate notes, community referrals and incidents
Review staff documentation and client charts and report findings to Program Manager with concerns or highlight areas of improvement to ensure file compliance
Authorize or co-sign paperwork needed
Qualification
Required
Master's degree in human services, counseling or related field
Three years' experience in community-based work
Three years' experience in case management or direct clinical services
Experience working with adults with SPMI
Experience working with the chronically homeless population
Case management experience
The candidate must have own transportation and current GA driver's license and insurance
The position requires coverage for evenings and weekends for after-hours emergencies, on a rotating schedule
Strong computer skills required
Strong clinical assessment, interpersonal, and intervention skills required
Accuracy in charting of required documentation
Ability to train or guide staff to achieve confidence and ability to work independently
Strong organizational skills and ability to delegate tasks to staff and monitor outcomes
Experience with Excel and ClientTrack HMIS
Experience conducting clinical assessments
Preferred
Leadership, motivation, and management experience preferred
Benefits
Opportunities for growth and professional development.
Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
Competitive salary and benefits package.
Health, dental, vision, Aflac, and life insurance $25,000.00
403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.
Company
STEP UP
STEP UP is an industrial engineering and IT consulting firm.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase