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TEKsystems · 6 hours ago

Sr. ESD Helpdesk Support Technician

Kansas City, MO

Full-time

Onsite

Senior Level

$29.37/hr - $34.46/hr

TEKsystems is a leading provider of business and technology services, and they are seeking a Sr. ESD Helpdesk Support Technician to provide helpdesk support to USMC IT users. The role involves troubleshooting various technical issues and supporting a team responsible for fielding tickets in a 24/7 service desk environment.

Information Technology

No H1B

Security Clearance Required

Responsibilities

Provide helpdesk support to USMC IT users

Field between 8-20 tickets per day

Support the Navy- USMC in unifying its networks and data management systems

Average troubleshooting requirements may include supporting intranet issues, password resets, network troubleshooting, copiers, printers, scanners, etc

Collaborate with the in-house Windows Team, Linux Team, Oracle/SQL Team, Storage Team, Network Team, Desktop Support, Systems Applications team, & Cyber team

Promote within and elevate into leadership positions

Qualification

Help desk supportWindowsTechnical supportCompTIA Security+ CertificationCustomer serviceSelf ManagingFollow proceduresResponsive to requestsCommunications