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JLG Industries · 2 days ago

Product Training Coordinator

McConnellsburg, PA

Full-time

Onsite

Entry Level

$51K/yr - $79K/yr

1+ years exp

JLG Industries, an Oshkosh Company, is committed to delivering innovative solutions to the access market. The Product Training Coordinator is responsible for coordinating training materials, ensuring a positive customer experience, and managing various administrative tasks related to training sessions.

Manufacturing

Responsibilities

Coordinate catering for all classes conducted

Participate and schedule meetings while supporting daily activities for each class and instructor

Communicate with external and internal customers to ensure training is achieved to their standards and requirements. Support customers with questions about our product offerings and issues encountered with enrollments in classes and computer-based learning by answering training emails and voicemails

Collaborate with department head on budget restrictions, scheduling concerns, and the day-to-day operations of the product training team

Order and maintain appropriate levels of supplies for classes and building including student manuals/schematics, PPE, branded merchandise, snacks, drinks, and janitorial supplies

Support and host both internal and external customer visits

Maintain KPI data

Track and invoice pay by account orders

Compile monthly finance reports including credit card sales and customers invoiced

Acquire machines for classes when needed by coordinating consignments and rentals

Interface with cleaning and maintenance crews to maintain training center

Ensure positive customer experience