PartnerHero · 1 week ago
Customer Support Specialist (Japanese - Keigo Speaker)
United States
Full-time
Remote
Entry, Mid Level
1+ years expCrescendo is a company focused on delivering peak customer experience through innovative technology and outsourcing expertise. They are seeking a Customer Support Specialist (Japanese - Keigo Speaker) to handle user requests and provide support in native Japanese, ensuring quality and satisfaction for courses on their platform.
ConsultingOutsourcingSoftware
Responsibilities
Provide professional, empathetic, and helpful responses to customer support tickets via email, phone calls and internal tools
Master the product you support, learning all its nuances and keeping up-to-date with the latest updates and support policies
Troubleshoot technical issues reported by Students and Instructors and offer solutions or workarounds
Work on special short-term projects required and requested by the hiring client
Qualification
Required
1+ years of experience in customer support for Japanese businesses
Excellent (near-native) written English
Knowledge and experience in using Honorific Japanese (Keigo)
Amazing customer service skills
Proactive attitude and the willingness to take the initiative without being asked to
Strong attention to detail
Ability to quick communicate through accurate and timely typing
Handle difficult conversations and challenging situations
Ability to work without micromanagement
Strong reading comprehension and problem-solving skills
Strong technical proficiency with the web, computers, and smartphones
Flexibility with schedules and days off
Ability to provide workarounds when a solution is not clear to the customer
Preferred
Experience providing email and phone support to Japanese customers
Familiarity with CRMs (e.g., Zendesk)
Familiarity with bug-tracking tools (e.g., JIRA)
Benefits
Remote working arrangements
Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Competitive retirement benefits
Access to free posture-based fitness workouts from home
Training and professional development opportunities
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Company
PartnerHero
PartnerHero provides companies with staffing customer experience and software development fields.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-02Acquired
Leadership Team
Alexandria Dells
Provider Operations Partner Associate
Allison Moore, M.Ed.
Training Manager, Partner Operations
Recent News
2025-06-04
Triad Business Journal
2025-01-01
Company data provided by crunchbase