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Enhanced Software Products, Inc. (ESP) · 7 hours ago

Client Support Representative

Spokane Valley, WA

Full-time

Onsite

Entry, Mid Level

$20/hr - $25/hr

2+ years exp

Enhanced Software Products, Inc. (ESP) specializes in providing core processing solutions for credit unions. They are seeking a Client Support Representative to manage client relationships, provide support, and ensure effective use of their software solutions.

ComputerCustomer ServiceFinanceSoftware

Responsibilities

Manage the client relationship by providing effective and efficient use of ESP software. Communicate with clients to understand, review, and recommend solutions that will best fit the clients' needs

Aid in the organization, research, communication, and resolution of Help Desk tickets for clients. Follow through inquiries to completion

Be a project lead for specific client implementations that will require cross-department collaboration, planning, scheduling, setting deadlines, and follow-up with the client, internal staff, and 3rd party vendors

Utilize web conferencing solutions, visit client sites, and participate in conference calls to train and educate new and existing clients

Participate in the testing of ESP software for quality assurance and enhance understanding of the software and other solutions provide by ESP

Perform high-level overview during a product demonstration by building up your understanding of the core software and ancillary solutions

Participate in updating and creating documentation that may be available to internal staff as well as to clients

Travel to meet with clients or potential clients. The ability to travel is a requirement

Participate in after-hours on-call rotation with team members

Perform other duties as assigned

Qualification

Customer serviceCommunication skillsProblem-solvingMicrosoft Office SuiteTeam collaborationAtlassian JiraConfluenceTeamViewerVOIP Phone SystemAdobe

Required

High school diploma or equivalent required; Associate's or higher in Finance or Communications desirable

2+ years of direct customer service in the financial services industry. This should include, but is not limited to, credit union or banking operations as a teller, loan officer, ACH processor, etc. OR 2+ years in a support call center environment

Ability to communicate clearly via verbal, written, or typed media through a provided telephone and computer

Some technical knowledge is a plus; however, a willingness to learn is necessary

Ability to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict, working cooperatively with others to set goals, resolve problems, and make decisions that enhance effectiveness

High standards of performance for self; assuming responsibility and accountability for successfully completing assignments