Sojern · 1 day ago
Client Success Associate
Omaha, NE
Full-time
Hybrid
Entry Level
$61K/yr - $72K/yr
1+ years expSojern is a company that specializes in travel marketing solutions. They are seeking a Client Success Associate to manage travel advertising campaigns and develop relationships with key clients in their Co-Op programs.
Advertising PlatformsDigital MarketingSaaSTravel
Responsibilities
Provide an exceptional level of service to your clients and internal business partners
Oversee a diverse portfolio of Co-Op campaigns, ensuring each meets unique KPIs and deadlines
Ensure positive client onboarding experience by setting expectations, attending to client requests promptly and ensuring accuracy in order to quickly build client confidence in Sojern
Efficiently launch, optimize and report on advertising campaigns by partnering closely with internal teams such as sales, ad operations, data insights, accounting, etc
Maintain and grow Co-Op revenue by building relationships with DMO partners to foster collaboration and maximize program success
Proactively mitigate client churn by listening to client experiences and anticipating needs
Consult with clients to deliver key findings/results, provide thoughtful recommendations and lead them towards the best products to meet and exceed their needs
Thoughtfully address the needs of your clients while staying aligned to the company’s vision
Iterate on existing processes to create operational efficiencies
Travel to client meetings, conferences or Sojern offices as needed
Qualification
Required
Bachelor's degree from an accredited college or university
1-3 years account management/client/customer success experience
A proven track record of building and maintaining successful client relationships
Meticulous attention to detail and organizational skills, with the ability to efficiently manage multiple clients and campaigns daily
Enthusiasm for the challenge of balancing operational tasks with high-level relationship management
Strong analytical abilities and experience in data-driven decision making
Excellent communication skills, both written and verbal
Strong self-management skills; Employs a sense of urgency as needed
Proven success in collaborating with internal and external teams, along with remote team members and managers
Preferred
Digital marketing experience (i.e. Display, Native, CTV, Meta and/or SEM) is highly preferred
Benefits
Competitive compensation packages
Stock options offered to every employee
Bonusly program to reward and recognize team wins and performance
40 hours of paid time per year to volunteer and give back to the community
Flexi-Friday benefit
Hybrid or remote work options for most roles
Time-zone friendly work hours with async collaboration
Team offsites planned annually
Six employee resources groups
Regular virtual and in office team building events
Monthly company All Hands & leadership Q&As
PTO allowance to recharge
Comprehensive healthcare options
Paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents)
Retirement contributions and investment options (for applicable locations)
Travel benefits (hotel stay benefit & IATA membership)
Mental health, wellness & financial health resources
Learning & development stipend
Mentorship program
Career development programs
Leadership training
Home office tech set up (laptop, monitor, keyboard, mouse)
Monthly internet and phone allowance
Modern tools to communicate and collaborate (Slack, Google Suite)
Company
Sojern
Sojern is a digital marketing platform that provides multichannel marketing solutions for travel marketers.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$172.34MKey Investors
TCVTriangle Peak PartnersIndustry Ventures
2025-10-01Acquired
2023-07-21Series Unknown· $9.84M
2018-11-13Series D· $120M
Leadership Team
Mark Rabe
CEO
Kurt Weinsheimer
Chief Strategy Officer (CSO)
Recent News
2025-11-19
2025-11-08
2025-10-28
Company data provided by crunchbase