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INSPYR Solutions · 5 days ago

Help Desk Support: II

Houston, TX

Full-time

Onsite

Mid Level

$30/hr - $33/hr

3+ years exp

INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking a Help Desk Support II who will provide first level IT support for end-users, troubleshoot issues, and ensure timely resolution of service tickets.

Information TechnologyProfessional ServicesStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Provides first level IT support for all end-users via telephone, email or chat

Troubleshoots and resolves hardware, software and voice/data communication systems issues

Escalates calls when appropriate

Writes concise, informative service tickets

Follows up on all tickets in a timely manner and pursues issues through to resolution

Qualification

Ticketing systemsAzureO365InTuneTechnical support documentationHardware troubleshootingSoftware troubleshootingCommunication systemsDesktop supportSoft skills

Required

3 to 5 years of relevant experience

Requires experience using ticketing systems and writing technical support reports and documentation

Must possess broad knowledge and proficiency with popular operating systems, Azure, InTune, O365, application software, desktop and laptop computers, printers and networks