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New Mexico Department of Health · 2 days ago

Office Support Clerk / Receptionist (DOH/NMVH #15663)

Truth Or Consequences, NM

Full-time

Onsite

New Grad, Entry Level

$16.50/hr - $24.75/hr

The New Mexico Department of Health is seeking an Office Support Clerk/Receptionist for their Veterans' Home in Truth or Consequences, NM. The role involves performing a variety of administrative tasks, coordinating office activities, and providing support to management and staff while ensuring efficient communication and operations within the office.

Health Care

Responsibilities

Performs and coordinates an office¿s administrative activities and ensures that information is disseminated to staff and clients

Supports management and higher-level staff whose frequent absence requires delegation of considerable administrative direction to a secretary or administrative assistant

Provides information to callers and visitors; assists with scheduling special events and projects

Performs a variety of secretarial duties necessary to run an organization effectively

Serves as an information clearing house for an office; schedules appointments; organizes and maintains paper and electronic files; composes and prepares correspondence; meeting arrangements; and utilizes computers to run spreadsheets, perform word processing, and database management

Conducts research, troubleshoots office systems or procedures for efficiency and accuracy, performs specialized clerical tasks relating to databases, desktop publishing, graphics, and internet search processes

Responsible for a highly controlled records management system that involves high volume and variety

Maintains a high degree of coordination between data processing and records management

Assists with answering telephones, routing calls, greeting visitors, providing information, and performing routine clerical tasks

Obtains and disseminates information, routes calls, and performs clerical tasks

May schedule appointments and perform more complex clerical, word processing, and filing tasks

Prepares reports and spreadsheets

Refers inquiries or visitors to an appropriate department or individual

Makes photocopies, stuffs envelopes, or records inquiries

Performs data entry, word processing, and other computer software applications; operates photocopiers, fax machines, and other office equipment; proofreads copies; sorts and distributes mail

Coordinates a clerical operation of a general nature

Operates switchboard systems handling incoming, outgoing, interoffice, and all long-distance calls coming through a state telephone exchange or large state agency

Maintains a record of long-distance calls, a log of service requests, and an up-to-date directory of state telephone extensions

Operates a dial back manual switchboard that services all state agencies or operates a telephone console servicing a large state agency with heavy telephone traffic

Trains relief operators, recommend changes and improvements to the switchboard or telephone operations procedures, and prepares related records and reports

Has substantive knowledge of agency policies and procedures and acts as a consultant in the switchboard area of emergency response measures

Enters information under prescribed guidelines, instruction, and supervision

Inputs lists of items, numbers, or other data into computers or complete forms that appear on a computer screen

May manipulate existing data (i.e., date sorts and searches), edit current information, or proofread entries for accuracy

Performs technical functions using specialized software applications and/or database design and management skills

Coordinates a data entry operation and provides training and technical assistance to less experienced staff

Qualification

Office administrationCustomer serviceData entryComputer skillsRecord managementMultitaskingCommunication skillsInterpersonal skillsOrganizational skillsConfidentialityCalm under pressure

Required

Eighth grade education

Employment is subject to criminal background check pursuant to New Mexico Caregivers Criminal Screening Act

Must possess and maintain a valid New Mexico driver's license

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment

Successful completion of the Health Insurance Portability and Accountability Act (HIPAA) training

Must sign and observe confidentiality agreement

Must be able to read, write, speak, and comprehend the English language

Occasional travel for training & meetings and driving a State of NM owned motor vehicle may be required

Working hours may include weekends, holidays, overtime, and callback hours