D4C DENTAL BRANDS, INC. · 8 hours ago
Lead Field Service Engineer
Chamblee, GA
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expD4C Dental Brands is seeking a Lead Field Services Engineer to provide advanced technical support. This role serves as the highest escalation point for the enterprise IT Tier 2 end-user support team, providing technical leadership and mentorship while resolving complex hardware and software issues.
ChildrenDentalHealth Care
Responsibilities
Technical Leadership: Act as the technical authority for escalated issues; diagnose, troubleshoot, and resolve the most complex hardware and software problems affecting end-users
Mentorship and Training: Guide, coach, and train Field Support team members, enhancing their technical competencies and problem-solving skills
On-Site Support: Travel to corporate offices and practices to provide advanced on-site troubleshooting, installations, and support, as needed
Issue Resolution and Documentation: Thoroughly document issues, resolutions, and procedures within the knowledge base to enable seamless knowledge transfer and improve team efficiency
Process Improvement: Actively identify areas for improvement across end-user support processes. Recommend and implement solutions to enhance overall service delivery
Incident Trend Analysis: Analyze incident trends to identify recurring issues and proactively develop preventative measures
Vendor Management: Coordinate with hardware and software vendors for technical support, warranty management, and escalation when needed
Project Participation: Support IT projects related to hardware deployments, software upgrades, and infrastructure changes
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or a related field
Minimum of 5+ years of experience in a field service engineering or related enterprise IT support role
Proven expertise in troubleshooting and resolving complex Windows desktop and laptop issues within a corporate network environment
In-depth knowledge of macOS and common productivity applications (Microsoft Office Suite, Adobe, etc.)
Experience with networking fundamentals, troubleshooting printer issues, and configuring mobile device management (MDM) solutions
Demonstrated ability to lead and mentor others, fostering a collaborative work environment
Excellent verbal and written communication skills, including the ability to translate complex technical concepts for non-technical users
Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced, dynamic environment
Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications, Apple certifications)
Experience in supporting Active Directory environments
Knowledge of ITIL framework and best practices
Valid driver's license
Travel up to 75% locally in the Metro Atlanta Region and nationally across the D4C Dental Brands Enterprise
Company
D4C DENTAL BRANDS, INC.
D4C Dental Brands is raising the standard in children’s oral health.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-12-02Acquired
2015-01-01Series Unknown
2010-01-01Series Unknown
Leadership Team
Anthony James
CFO
John Williamson
Chief Operating Officer
Recent News
Fort Worth Report
2023-12-21
W Capital Partners - Portfolio
2023-08-04
Company data provided by crunchbase