AAA Auto Club Enterprises · 12 hours ago
Senior Customer Experience Analyst
Costa Mesa, CA
Full-time
Onsite
Mid, Senior Level
$84K/yr - $112K/yr
4+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, and they are seeking a Senior Customer Experience Analyst to join their Market Research/Consumer Insights team. This role involves analyzing member feedback and customer experience research studies, ensuring the integrity of CX studies, and providing actionable insights to leadership.
Insurance
Responsibilities
Monitor the setup and results of the organization’s CX studies to ensure data integrity. This includes designing, building, and maintaining monitoring methods or reports to identify issues that may arise - and assist with implementing solutions quickly
Analyze CX survey and operational data to identify trends and actionable recommendations for the organization – this can also include verbatim (text) analyses
Communicate the findings (both through reporting and verbally) with several levels of staff
Design and maintain reports for the CX studies to communicate these trends to the organization – typically within PowerPoint, Tableau, or Excel
Document existing and newly created processes related to the CX studies for reference by the larger Market Research/Consumer Insights team
Qualification
Required
Bachelor's degree in a related field (business/economics, math, statistics preferred) or comparable experience
Strong analytical skills with minimum 4 years' experience as an established analyst
Problem solver with analytical and data interpretation skills that can be applied across many platforms and large datasets
Proficiency in mathematics with the skill to translate complex mathematical information into understandable reports
Ability to perform calculations and manipulations as needed for data validation and aggregation within analyses
Clear communication skills, both written and verbal
Able to work on multiple projects simultaneously and adapt quickly to unexpected changes
Strong Microsoft Excel skills required (including PowerQuery via data connector)
Preferred
Experience with SQL
Experience with SPSS
Experience with Tableau
Experience with Excel PowerPivot
Experience with PowerBI
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
Company data provided by crunchbase