Whitepages · 1 month ago
Sr. Platform Engineer & IT Lead
Seattle,WA,US
Full-time
Hybrid
Senior Level
$150K/yr - $200K/yrWhitepages is hiring a Platform & IT Lead to support and grow a small team of mid-level engineers responsible for our production platform and internal IT systems. This role involves direct contributions to infrastructure engineering, providing technical direction, and guiding the team to improve operational practices.
Information ServicesInformation TechnologySoftware
Responsibilities
Design, operate, and improve the cloud infrastructure behind our products, leveraging automation and AI-assisted tooling to increase reliability and reduce manual effort
Work closely with engineering to ensure systems are secure, reliable, observable, cost-efficient, and increasingly self-diagnosing using modern telemetry, anomaly detection, and predictive insights
Lead platform projects: improving deployments, modernizing systems, automating operations, introducing AI-enhanced workflows where appropriate (e.g., automated runbook generation, log analysis, predictive scaling, or drift detection), reducing technical debt
Guide the team through issues they may not yet have the experience to solve independently using AI tools to accelerate troubleshooting while teaching engineers how to interpret and validate machine-generated recommendations
Provide clear documentation, reference architectures, and examples the team can follow
Participate in on-call and ensure the team has strong incident response practices by incorporating AI-supported alert triage, root cause summarization, and context-rich incident reports
Oversee core internal IT: identity management, devices, office networking, and SaaS tools while implementing AI-assisted monitoring, automated workflows, and security posture checks to maintain a clean, well-managed environment
Support the team in troubleshooting and maintaining reliable internal systems using AI/ML where beneficial (e.g., automated device baselines, configuration anomaly detection, or Tier-0 helpdesk automation)
Maintain a simple, secure, well-managed environment with increasing levels of automation and smart alerting for employees
Set practical expectations for uptime, security, monitoring, and operational hygiene incorporating ML-based anomaly detection, predictive capacity planning, and intelligent alert routing to reduce noise and improve response times
Help the team adopt consistent processes for deployment, alerting, and incident reviews streamlining workflows with automation, templates, and AI-powered quality checks where appropriate
Teach and model strong fundamentals: clear commits, documentation, tests, ownership, while also guiding the team in responsible, safe use of AI tools (e.g., code generation, log insights, documentation assistance)
Ensure monitoring and capacity planning are proactive by using data-driven insights, forecasting, and automated reporting, rather than reactive
Provide day-to-day technical mentorship and coaching, especially in areas where the team lacks senior depth, including helping engineers leverage AI tools effectively while maintaining strong judgment and architectural rigor
Review designs and code to help the team make solid, predictable choices, using AI-assisted analysis as a supplement—not a substitute—for thoughtful engineering review
Give clear, timely feedback and help engineers develop stronger instincts including prudent use of automation and AI
Create clarity around priorities, breaking down work so the team can progress steadily
Address performance or teamwork issues early and constructively ensuring communication and collaboration remain high-quality even with increasing automation
Hire thoughtfully, focusing on strengthening the team’s core competencies and valuing candidates who demonstrate strong fundamentals and the ability to leverage modern tooling responsibly
Own AWS and IT-related budgets; using AI-supported cost-visibility tools and forecasting models to keep spend predictable and identify optimization opportunities
Evaluate tools and vendors—particularly AI platforms, observability solutions, and automation frameworks—through the lens of long-term value, reliability, and simplicity
Manage vendor relationships and contracts as needed, ensuring service quality and cost alignment with company needs
Qualification
Required
Applicable degree or equivalent experience
Extensive hands-on experience with Kubernetes, Linux systems, AWS infrastructure, and networking fundamentals
A track record of running and improving large/complex production systems in a small-team context
Comfort mentoring mid-level engineers and helping them develop good engineering habits
Ability to balance hands-on work with guiding others — you know when to delegate and when to step in
Solid communication skills and a calm, professional approach to operational challenges
Experience with internal IT systems or willingness to build that competency
Benefits
Quarterly and annual bonus based on the performance of the company
Company
Whitepages
Whitepages helps individuals and small businesses contact, vet, and verify people.
Founded in 1997
11-50 employees
H1B Sponsorship
Whitepages has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Early StageTotal Funding
$0.25M2015-04-17Seed· $0.25M
Leadership Team
Leigh McMillan
CEO
Recent News
2025-10-25
2025-07-18
Company data provided by crunchbase