Mission US ยท 6 hours ago
Operations Coordinator
Alpharetta, GA
Full-time
Onsite
Mid, Senior Level
5+ years expMission US is a company that specializes in launching and scaling specialist MGAs. The Operations Coordinator will oversee operation services for their assigned MGA, focusing on performance, quality, and continuous improvement to ensure exceptional service delivery to stakeholders.
AccountingFinancial ServicesInsuranceRisk ManagementVenture Capital
No H1B
Responsibilities
Act as the Operations subject matter expert for your allocated MGA, providing guidance, insight, and hands-on support across day-to-day operations
Serve as a key liaison between the MGA and third-party service providers, ensuring smooth delivery of administrative and operational services
Collaborate closely with the outsourced services team to identify suitable activities for offshoring, ensuring alignment with business priorities and efficiency goals
Deliver training, guidance, and process knowledge to the outsourced services team, supporting consistent service quality and understanding of operational standards
Review and maintain up-to-date process documentation to support accurate delivery by the outsourced team and internal stakeholders
Act as the primary point of contact for the outsourced services team, addressing operational queries and providing timely support or escalation as needed
Oversee agency management activities, including agency application processes, TOBA completion, and ongoing due diligence maintenance
Own and perform credit control and reconciliation activities, including cash allocations and issuing statements of account
Manage task workflows to ensure alignment with service level agreements and deliverables
Support compliance efforts, conducting regulatory checks (e.g., sanctions screening, third-party due diligence) and upholding internal controls
Contribute to onboarding new MGAs and defining service scopes
Assist with continuous process improvements and participate in the development of new operational services and systems
Attend regular Service Review Meetings and MGA service/performance meetings to discuss performance, resolve issues, and drive continuous improvement
Qualification
Required
Act as the Operations subject matter expert for your allocated MGA, providing guidance, insight, and hands-on support across day-to-day operations
Serve as a key liaison between the MGA and third-party service providers, ensuring smooth delivery of administrative and operational services
Collaborate closely with the outsourced services team to identify suitable activities for offshoring, ensuring alignment with business priorities and efficiency goals
Deliver training, guidance, and process knowledge to the outsourced services team, supporting consistent service quality and understanding of operational standards
Review and maintain up-to-date process documentation to support accurate delivery by the outsourced team and internal stakeholders
Act as the primary point of contact for the outsourced services team, addressing operational queries and providing timely support or escalation as needed
Oversee agency management activities, including agency application processes, TOBA completion, and ongoing due diligence maintenance
Own and perform credit control and reconciliation activities, including cash allocations and issuing statements of account
Manage task workflows to ensure alignment with service level agreements and deliverables
Support compliance efforts, conducting regulatory checks (e.g., sanctions screening, third-party due diligence) and upholding internal controls
Contribute to onboarding new MGAs and defining service scopes
Assist with continuous process improvements and participate in the development of new operational services and systems
Attend regular Service Review Meetings and MGA service/performance meetings to discuss performance, resolve issues, and drive continuous improvement
Excellent communication and collaboration skills required, to effectively work with a variety of business partners
Ability to work dynamically between key stakeholder teams
Self-motivated and innovative with the ability to organize and manage own work, and effectively work in collaboration with others
Preferred
Experience with policy administration systems (PAS)
Familiarity with underwriting, claims, and renewal workflows
Proficiency in Microsoft Excel (including pivot tables, VLOOKUP, and basic formulas) for reconciliation, reporting, and analysis
Comfortable with data entry, validation, and reconciliation to ensure operational accuracy
Experience in account reconciliation, cash allocation, and issuing statements
Knowledge of sanctions screening and third-party due diligence
5 years of progressive experience in insurance industry (Insurance Company or MGA) preferred
CII qualifications desired but not necessary
Relationship building/management
Strong Customer focus
Conceptual Thinking Capability
Problem owner as well as resolver
Team player
Project management
Communication and presentation skills
Company
Mission US
Capital, Technology and Operational Resources to Help You Start Your Own Program.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
James Dwane
CEO
Recent News
Bishop Street Underwriters
2025-10-20
Reinsurance News
2024-02-09
Company data provided by crunchbase