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Beth Israel Lahey Health · 1 week ago

IT Credentialed Trainer 2 (Revenue Cycle) - Remote

United States

Full-time

Remote

Mid Level

$75K/yr - $98K/yr

3+ years exp

Beth Israel Lahey Health is a growing healthcare organization focused on making a difference in people’s lives. The Credentialed Trainer 2 will deliver end-user training for healthcare applications, develop training materials, and support colleagues in their learning journey while collaborating with Principal Trainers and other team members.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Deliver training, assessments, remediation, and facilitate support for applications/projects

Partner with the Principal Trainers in the development, creation, and management of all aspects of the training material

Monitor the effects of training via end-user shadowing/rounding. Share observations with the Training Lead and Principal Trainer for enhancements in training techniques

Maintain credentialed status and demonstrate the skills and knowledge to independently train, and support multiple product applications

Communicates effectively and professionally while consistently adhering to customer service standards

Manage work to meet deliverables. Escalate any issues that may adversely impact deliverables

Manage and multitask on several assigned training project tasks

Serve as an expert on assigned training projects and transfer knowledge to other team members

Demonstrate knowledge of adult learning Theories

With minimal oversight, participate in the revision of training content and program delivery methods based on the learner's needs, organizational goals, and healthcare trends

Participate in the interview process, as directed by department management, to assess the technical knowledge of prospective applicants and contractors

Provides training and mentoring to other team and/or department members

Participate in the onboarding of new Credentialed Trainer including working with the Principal Trainer to arrange and successfully credential trainers

Other duties as assigned

Qualification

Epic applicationsAdult educationInstructional designHealthcare trendsCommunication skillsMentoringProject management

Required

Bachelor's Degree in a related field or equivalent experience

Credentialed in 3 Epic applications

3 - 5 years of experience with adult education, instructional design, and direct experience in the Epic Electronic Health Record implementation, training, and support

Must be credentialed in three Epic applications