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Olympic Steel · 5 days ago

Inside Sales Representative

Bedford, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

Olympic Steel is a company focused on sustainable growth through the sale of processed metal products. They are seeking an Inside Sales Representative who will maintain and grow accounts, identify sales opportunities, and partner with Outside Sales to enhance customer relationships and service.

IndustrialIndustrial ManufacturingManufacturing

Responsibilities

Maintaining, growing and servicing existing and new accounts

Proactively identifying sales opportunities for Outside Sales Representatives

Creating opportunities to up-sell and cross-sell existing accounts

Reactivating inactive accounts and identifying new account opportunities

Partner closely with Outside Sales to establish strong, long-term relationships with customers

Ensure high quality customer service to all external customers

Execute on-time delivery according to customer expectations

Inform customers of delivery set-backs and changes in order status while managing the order entry process

Troubleshoot problems and rectify complaints and claims

Developing individual quotes and contract pricing

Expediting orders with short lead times or unusual requirements

Ensuring correct inventory is in stock to support general sales

Proactively identifying customer needs and advising customers of potential issues

Partnering with Outside Sales to develop marketing plans and strategies

Qualification

Inside Sales experienceCustomer service skillsSales aptitudeBusiness analysis skillsMicrosoft ExcelTeamworkCommunication skillsOrganizational skillsTime management

Required

Associate or Bachelor's degree in a related field

2+ years of experience in an Inside Sales role within the steel/metals industry

Strong customer service and sales aptitude

Desire to build client relationships and increase sales knowledge/experience

Demonstrated ability to work in a team environment while managing individual goals and objectives partnered with the ability to work effectively in a diverse community required

High energy and drive, strong business and data analysis skills, excellent prioritization, organizational and time management skills

Outstanding oral and written communication skills

Working knowledge with Microsoft Suite, most notably Excel and Office