Clipboard · 1 week ago
Customer Ops Strategy Associate
United States
Full-time
Remote
New Grad, Entry Level
$90K/yr - $130K/yrClipboard is a fast-growing Series C marketplace that connects workplaces and professionals to improve lives through career growth and financial opportunity. The Customer Ops Strategy Associate role is a generalist position focused on solving various problems and driving initiatives in customer operations, particularly in the Billing team.
Health CareMarketplaceMedical
Responsibilities
Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process
Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing collections efforts
Build an internal predictive analytics model to catch bad payers earlier with high accuracy
Manage a team of Collections Account Managers
Qualification
Required
Insatiably curious and notice non-obvious clues and patterns
Ability to roll up their sleeves and go to the source
Tenacity and persistence in problem-solving
Ability to bounce back from failure quickly
A reliable laptop/desktop (no Chromebooks or Linux OS)
Minimum 20 Mbps wired internet connection
Wired headset for clear communication
A quiet, distraction-free workspace
Stable power and internet connectivity
Preferred
Experience in finance or accounting
Benefits
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers
Company
Clipboard
Clipboard connects healthcare facilities and schools with local professionals who can work unfilled shifts.
Founded in 2016
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$94.12MKey Investors
Sequoia CapitalIVP
2022-02-01Series C· $30M
2021-03-01Series B· $50M
2019-09-11Series A· $11.9M
Leadership Team
Wei Deng
CEO & Founder
Michael Cook
Engineering Leader
Recent News
initialized.com
2026-01-13
International Business Times
2025-12-12
2025-11-05
Company data provided by crunchbase