CGI · 2 hours ago
Sr. ServiceNow Project Manager/Product Owner
Baltimore, MD
Full-time
Onsite
Mid, Senior Level
$80K/yr - $176K/yr
7+ years expCGI is one of the largest global IT companies, and they are seeking an experienced ServiceNow Project Manager/Product Owner to lead enterprise transformation initiatives. This role involves managing product roadmaps, supporting Agile delivery teams, and ensuring high-quality implementation of ServiceNow capabilities across multiple business areas.
AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the Project Manager / Product Owner, defining vision, roadmap, and priorities for key ServiceNow capabilities
Support planning and delivery of ServiceNow enhancements and enterprise initiatives across areas such as IT Service Management (ITSM), Enterprise Architect (EA), IT Asset Management (ITAM), Strategic Portfolio Management (SPM)
Facilitate Agile ceremonies including backlog grooming, sprint planning, stand-ups, demos, and retrospectives
Conduct requirements sessions, interviews, workshops, and process mapping with stakeholders across the organization
Develop user stories, acceptance criteria, functional specifications, process flows, and feature documentation
Collaborate closely with architects and developers to ensure implementation aligns with business needs
Recommend process improvements, workflow optimizations, automation opportunities, and user experience enhancements
Support change management activities including communications, training materials, knowledge articles, and stakeholder readiness
Partner with analytics teams to create dashboards, KPIs, and reporting to track performance and adoption
Maintain clear documentation including requirements, design artifacts, release notes, training guides, and testing results
Ensure all platform enhancements comply with federal security, accessibility, and data governance requirements (e.g., Section 508, NIST, FedRAMP)
Qualification
Required
Candidates must have ability to obtain and maintain a Public Trust clearance
Bachelor's degree and a minimum of 7 years of relevant professional experience
8+ years of experience in IT project or product management, with over all 8+ years of experience and 4+ years focused on ServiceNow
Strong understanding of ServiceNow modules including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, and Service Portal
Demonstrated experience managing Agile delivery teams and working with cross-functional stakeholders
Strong analytical, facilitation, and communication skills with the ability to translate business needs into actionable technical requirements
Experience delivering enterprise initiatives within government or large-scale organizations
Preferred
ServiceNow certifications such as: Certified System Administrator; Certified Implementation Specialist (e.g., ITSM, ITOM, ITAM, SPM)
PMP, SAFe PO/PM, Scrum Master, or similar Agile certification
Experience with enterprise architecture, data modeling, and workflow automation
Familiarity with federal IT governance, accessibility standards, and security frameworks
Benefits
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
Company
CGI
CGI is an IT and business consulting services firm that offers consulting, cyber security, cloud, and IT services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-03-12Post Ipo Debt· $650M
2024-09-03Post Ipo Debt· $550.87M
1998-10-06IPO
Leadership Team
François Boulanger
President and Chief Executive Officer at CGI
Raymond McMann
VP, Global Oil & Gas Industry
Recent News
2026-01-13
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2026-01-09
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