Explore Industries · 1 week ago
Customer Service Coordinator
Knoxville, TN, US
Full-time
Onsite
Entry, Mid Level
2+ years expExplore Industries is a leader in fiberglass swimming pool design and manufacturing, dedicated to empowering employees and delivering top-quality products. They are seeking a Customer Service Coordinator to manage customer orders, coordinate logistics, and enhance the overall customer experience through effective communication and organizational skills.
CommercialManufacturingSwimming
Responsibilities
Process and track customer orders, coordinating delivery schedules with production and logistics teams
Serve as the primary liaison for dealers and customers, fostering strong relationships and resolving inquiries promptly
Collaborate with Accounts Receivable to confirm payments and ensure smooth order fulfillment
Manage inventory allocation for consignment or stock customers, integrating units into production schedules
Deliver timely updates on order status, scheduling, and product details with professionalism and accuracy
Identify and implement process improvements to streamline operations and elevate customer satisfaction
Qualification
Required
2+ years of experience in customer service, logistics coordination, or administrative roles
Proven track record of building and maintaining customer or dealer relationships
Experience thriving in a fast-paced, deadline-driven environment
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) at an intermediate level or higher
Exceptional organizational and multitasking skills, with a knack for managing competing priorities
Strong communication and relationship-building abilities, with a customer-first approach
Problem-solving mindset, with experience optimizing workflows or processes
Adaptability to learn new systems and processes, with a willingness to cross-train
Flexibility to support after-hours customer needs when necessary
Preferred
Familiarity with CRM software (e.g., Salesforce) and/or ERP systems (e.g., SAP, Microsoft Business Central) is a strong plus
Logistics or scheduling experience, ideally in a manufacturing, retail, or service-based setting
Benefits
Generous Paid Time Off & Holidays
401(k) with company match
Medical, Dental & Vision Insurance (optional)
Optional Life & Disability Insurance
Company
Explore Industries
Explore Industries is a manufacturer of pools, spas, and pool covers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tammy Evans
Global CFO
David Hay
COO
Recent News
Company data provided by crunchbase