N C Machinery Co. · 13 hours ago
Product Support Operations Manager
ANCHORAGE, Alaska, United States
Full-time
Onsite
Mid, Senior Level, Lead/Staff
10+ years expN C Machinery Co. is part of Harnish Group Inc., a family-owned Caterpillar Dealer in Alaska. The Product Support Operations Manager will lead the Parts and Service teams, manage P&L, and enhance customer relationships to drive business growth in the Alaska territory.
CommercialTrading Platform
Responsibilities
Build, enhance and maintain key customer relationships with Caterpillar and major suppliers to ensure organization is meeting Customer and Employee Satisfaction goals
Drive, grow and support the machinery Parts and Services business of our Caterpillar products
Perform as a service-focused leader who can deliver exceptional service in order to meet aggressive targeted sales growths for Parts and Service in the Alaska territory
Formulate business plans, programs, manage budgets, and identify business and employee needs, product challenges, department processes, business systems and changes in product procedures or services
Develop and maintain alignment of the Parts and Service teams with Caterpillar and NC Machinery Alaska
Effectively lead the Parts and Service teams in multiple locations throughout the Alaska region
Demonstrated experience for building high performing teams through technical and business training and mentoring
Ability to identify and build performance plans for ensuring optimum staff performance
Demonstrated experience and strong interpersonal skills in managing diverse groups, motivating and developing employees and setting clear business goals
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
Build, enhance and maintain key customer relationships with Caterpillar and major suppliers to ensure organization is meeting Customer and Employee Satisfaction goals
Ability to present quarterly business updates to Executive Management, maintain key metrics reports and develop action plans
Ability to travel up to 25% to Alaska branches and Seattle headquarters
Qualification
Required
Build, enhance and maintain key customer relationships with Caterpillar and major suppliers to ensure organization is meeting Customer and Employee Satisfaction goals
Drive, grow and support the machinery Parts and Services business of our Caterpillar products
Perform as a service-focused leader who can deliver exceptional service in order to meet aggressive targeted sales growths for Parts and Service in the Alaska territory
Formulate business plans, programs, manage budgets, and identify business and employee needs, product challenges, department processes, business systems and changes in product procedures or services
Develop and maintain alignment of the Parts and Service teams with Caterpillar and NC Machinery Alaska
Effectively lead the Parts and Service teams in multiple locations throughout the Alaska region
Demonstrated experience for building high performing teams through technical and business training and mentoring
Ability to identify and build performance plans for ensuring optimum staff performance
Demonstrated experience and strong interpersonal skills in managing diverse groups, motivating and developing employees and setting clear business goals
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
Represent the company with a high degree of professionalism while demonstrating core Company Values
Create and maintain positive relationships with internal and external teams with potentially conflicting business objectives
Ability to present quarterly business updates to Executive Management, maintain key metrics reports and develop action plans
Ability to travel up to 25% to Alaska branches and Seattle headquarters
Preferred
Minimum of 10 years' experience is preferred
Bachelor's degree in business or related discipline preferred
Caterpillar experience is a plus
Benefits
401k w/ Company Match and Profit Sharing
Paid Vacation, Holiday & Sick Leave
Premera Blue Cross Medical w/Telehealth & Dental
VSP Vision Insurance
Company Paid Life, AD&D & Disability Insurance
Employee Assistance Program
Quarterly Employee Recognition Cash Program
CAT Products, Rental/Sales Discounts
Credit Union Membership is available
Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
Seniority Bonus, starting at 5+ years
Employee Referral Bonus
Company
N C Machinery Co.
N C Machinery has been an official Caterpillar® dealer since 1926, operating in Western Washington and Alaska.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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