Globe Life · 1 week ago
Agency Services Coordinator
MCK-Henneman Way
Full-time
Hybrid
New Grad, Entry LevelGlobe Life is committed to empowering their employees and fostering a caring and innovative culture. They are seeking an Agency Services Coordinator to ensure accuracy, consistency, and compliance across agency platforms and communications, while providing operational support and conducting quality assurance reviews.
Financial ServicesInsurance
Responsibilities
Provide day-to-day support to agency services operations, ensuring accuracy and quality across multiple platforms (including Admin UI)
Maintain updated and accurate client records
Conduct weekly and monthly quality checks on participation updates
Ensure timely follow-up on quality-related issues, keeping management informed on high-priority concerns
Routinely perform a wide variety of support duties, as assigned
Monitor daily consumer emails and direct them to the appropriate departments
Organize and facilitate team meetings, quality workshops, and feedback sessions to drive continuous improvement across departments
Monitor, review, and update participation records to maintain data integrity and compliance
Conduct quality assurance checks on agency-related processes, communications, and platform activity
Coordinate and manage monthly communications to agencies, ensuring timely and accurate distribution
Compile and validate participation and lead activity reports; escalate discrepancies as needed
Assist with onboarding, system navigation, and process support for agency partners and internal team members
Document processes, create reference guides, and maintain up-to-date standard operating procedures (SOPs)
Collaborate with cross-functional teams (sales, vendors, operations) to align quality standards and service expectations
Track and analyze recurring issues to contribute to root-cause analysis and process improvement initiatives
Ensure all communications and agency interactions are handled with professionalism, accuracy, and confidentiality
Monitor and audit lead generation processes, campaigns, and CRM activity to ensure accuracy, consistency, and compliance with company standards
Support leadership with audit findings, reporting, and preparation of quality performance summaries
Serve as a point of contact between quality assurance and frontline teams, ensuring clear communication of quality standards and expectations
Qualification
Required
Bachelor's degree in business, communication preferred, but willing to consider candidates with relevant work experience
Experience in agency services, quality assurance, or operations support preferred
Ability to be a detail-oriented self-starter
Intermediate proficiency in Excel and basic database skills
Strong Experience working in both a team and individual environment
Strong interpersonal and communication skills, both oral and written
Ability to work quickly and accurately in a demanding environment
Ability to adapt quickly and effectively to change
Ability to manage multiple priorities simultaneously and prioritize time with minimal supervision required
Strong PC skills with proficiency in Internet Explorer, Word, and Outlook
Positive attitude, resourceful and an honest and direct communicator
High degree of integrity and ability to maintain confidentiality
Ability to effectively relay messages or instructions to others with effective listening and communication skills to ensure proper execution of assignments
Strong organizational, time-management, and problem-solving skills
Strong demonstration of the skills to align business needs with resources/capabilities required
Ability to learn new computer systems
Strong decision-making skills with the ability to analyze situations and make logical positive outcome conclusions
Proven experience in engaging in multiple initiatives simultaneously
Reliable and predictable attendance of your assigned shift
Ability to work full time and/or part time based on the position specifications
Preferred
Experience in agency services, quality assurance, or operations support preferred
Benefits
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Company
Globe Life
Globe Life is an insurance company.
Founded in 1951
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$250M2024-08-15Post Ipo Debt· $250M
2019-08-09IPO
Leadership Team
Frank Svoboda
Executive Vice President and Chief Financial Officer
Recent News
PR Newswire
2025-11-07
2025-10-29
Company data provided by crunchbase