MixRank · 1 week ago
Customer Success Manager
United States
Full-time
Remote
Mid LevelMixRank is a data intelligence platform that's backed by prominent investors and has been growing consistently. The Customer Success Manager will facilitate customer onboarding, manage escalations, and develop health scores to support sales efforts.
AdvertisingAnalyticsB2BBig DataBusiness IntelligenceEnterprise SoftwareLead GenerationMarketing AutomationMobile
Responsibilities
Facilitate customer onboarding and maintain a comprehensive knowledge base
Utilize SQL queries to address common customer inquiries effectively
Gain expertise in client use cases, database configurations, and more
Serve as the primary MixRank contact for customer escalations and communications
Develop customer health scores to aid the sales team in renewal forecasts and other sales-related activities
Qualification
Required
Outstanding communication skills, both written and oral
Proficiency in SQL and a solid understanding of database systems
Proven ability to manage client escalations and serve as the main point of contact for communications
Experience in project management, with the ability to allocate engineering resources efficiently and prioritize requests and bug fixes
An innate ability to learn independently and a strong sense of responsibility
Benefits
Remote work benefits
Healthy work culture
Company
MixRank
Empowering smarter decisions with data on professionals, companies & market trends.
Founded in 2011
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$2MKey Investors
Lighter Capital
2016-02-26Debt Financing· $0.25M
2015-04-30Debt Financing· $0.25M
2011-11-18Seed· $1.5M
Leadership Team
Scott Milliken
Founder & CEO
Recent News
2022-03-09
Company data provided by crunchbase