The Management Group · 1 week ago
Customer Care Representative
Vancouver, WA
Full-time
Onsite
New Grad, Entry Level
$19/hr - $21/hrThe Management Group, Inc is seeking a Customer Care Representative to join their dynamic team. This role involves managing a multi-line telephone system and ensuring outstanding service for every caller while providing administrative support to enhance customer satisfaction.
Asset ManagementProperty ManagementReal Estate
Responsibilities
Assist and collaborate with our Relocation Manager to streamline operations and enhance customer satisfaction
Provide top-notch customer service by greeting callers warmly and guiding them to their desired destination
Listen attentively to callers, anticipate their needs, and prioritize customer satisfaction at every turn
Manage messages effectively, ensuring prompt delivery to the right recipients
Offer basic rental information to prospective tenants and route inquiries to the appropriate team members
Keep our office running smoothly by operating various office equipment and managing the company's general email account
Maintain and update essential documents and forms, including our Relocation Policy and Procedure Manual
Provide administrative support to our Relocation Leasing Consultants and other team members as needed
Uphold our professional standards by maintaining a clean and welcoming reception area
Foster positive relationships with clients, customers, and colleagues through respectful and helpful interactions
Qualification
Required
Ability to manage a multi-line telephone system
Experience handling a high volume of incoming calls
Exceptional customer service skills
Ability to listen attentively and anticipate customer needs
Proficiency in operating various office equipment
Ability to manage and deliver messages effectively
Experience providing basic rental information
Ability to maintain and update essential documents and forms
Administrative support experience
Ability to maintain a clean and welcoming reception area
Strong interpersonal skills to foster positive relationships
Benefits
Exceptional training and career development, ensuring you have the necessary skills to take you exactly where you want to go.
Competitive salary plus a generous benefits package with two different medical plan options, as well as vision and dental group plans.
Paid vacation, sick leave, and holidays.
401(k), educational assistance and so much more!
Company
The Management Group
The Management Group provides real estate asset management services.
Founded in 2015
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase