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Citizens · 8 hours ago

Senior Program Manager

Westwood, MA

Full-time

Onsite

Senior Level

$160K/yr - $200K/yr

Citizens is seeking an experienced Senior Program Manager to oversee and deliver multiple vendor program portfolios for relationship management. The role involves strategic thinking, operational execution, and relationship building to meet Enterprise Technology and Security objectives, managing substantial funding and engaging in multidisciplinary vendor oversight.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Provide program vendor oversight and stakeholder management, including engaging and influencing stakeholders at all levels, building strong relationships, and managing expectations

Serve as the primary contact for strategic cloud vendors and internal business partners for all contract and relationship requirements

Act as an advisor and representative for both the business and strategic partners

Manage multiple contracts with comprehensive understanding and accountability

Lead cloud vendor relationship management, including contract negotiations and renewals for AWS, Azure, GCP, and other platforms

Partner with sourcing and finance teams to evaluate cloud spend, optimize cost structures, and ensure alignment with strategic goals

Act as liaison between the enterprise and strategic cloud vendors

Oversee cloud service delivery contracts, ensuring compliance with service levels, OKRs, and scope of services

Align vendor capabilities with long-term business objectives

Partner with Sourcing to ensure statements of work are fit for purpose and align with agreed roles and rates

Collaborate with Risk Management to manage overall vendor third- and fourth-party risks for onshore and offshore locations

Work with Finance to evaluate spend for capital, operating expenses, and vendor credits

Manage vendor performance, service level adherence, and remediation when necessary

Ensure contractual compliance and performance reporting for cloud vendors in accordance with third-party requirements

Qualification

Vendor relationship managementContract negotiationCloud vendor oversightStakeholder managementCloud pricing modelsInfluencing skillsExperience in regulated industryProblem solvingCommunication skills

Required

Bachelor's degree or equivalent experience required

Ability to communicate, negotiate, and influence stakeholders at all management levels

Experience working with delivery vendor partners with onshore and offshore contractual relationships

Vendor relationship management of over $50MM annually in contract oversight

Ability to work independently, solve problems, and escalate issues appropriately

Familiarity with cloud pricing models, licensing structures, and vendor offerings

Preferred

Experience managing high-value critical service contracts

Experience in a regulated industry

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)