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University of Tennessee, Knoxville · 3 days ago

Associate Director of Integrated Systems - Office of Undergraduate Admissions - UTK

Knoxville, TN

Full-time

Hybrid

Lead/Staff, Director/Executive

3+ years exp

The University of Tennessee, Knoxville is seeking an Associate Director of Integrated Systems for its Office of Undergraduate Admissions. This role involves overseeing the undergraduate admissions and enrollment management systems, enhancing service delivery, and leading a team to ensure data integrity and operational efficiency.

Higher Education

H1B Sponsor Likely

Responsibilities

Providing leadership and supervision related to components of the undergraduate admissions and enrollment managements systems

Managing and maintaining the units Customer Relation Management (CRM) system (currently Slate)

Identifying new efficiencies that directly impact service to students

Providing strategic vision and guidance towards the Enrollment Management Division’s technological and application system plans

Ensuring up to date documentation of policies and procedures related to the data integration and imaging processes

Supervising a team that is responsible for all incoming documents, data and information used within the application process for undergraduate students

Evaluating the system, optimizing, and ensuring data integrity

Using best practices to ensure the UT Undergraduate Admissions is continually innovating and providing a high level of service and communication

Qualification

CRM managementSIS managementData integrityHTMLSQLXMLReporting toolsAnalytical skillsCommunication skillsOrganizational skillsInterpersonal skillsTeam leadershipAttention to detail

Required

Bachelor's degree-

3+ year of experience working in CRM and SIS management in a university environment

Knowledge of HTML, SQL, XML, or other similar formats

Advanced skills in a variety of computer applications and reporting tools

Ability to effectively communicate technical concepts to end users, business stakeholders and management both verbally and in writing

Ability to prioritize and organize tasks to meet deadlines and follow through on assignments with minimal direction, often under pressure

Excellent analytical, communication, organizational and interpersonal skills

Ability to exercise sound judgment, discretion, and tact with all levels of constituents

Skills of working independently in a changing environment with accuracy and attention to detail

Demonstrated ability creating reports (MS Access and Excel)

Ability to work with large data sets, verifying and checking data thoroughly for accuracy and completeness, and importing and exporting files between software programs

Knowledge of Banner

Knowledge of recruitment/enrollment process

Ability to successfully manage multiple competing priorities at one time

Demonstrated ability to lead in a team environment, excellent oral, written and interpersonal problem-solving skills

Preferred

Master's degree-

Proven success in evaluation and improvement in Undergraduate Admissions CRM efficiencies and automation of routines

Experience within Slate and Banner (SIS) or Oracle

Experience utilizing SQL

Experience in workflow and automation software

Self-motivation, team attitude and commitment to high standard of excellence

Experience working in CRM and SIS management at a large university

Benefits

Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days

Flexible work arrangements, offering a hybrid schedule to most team members

Education benefits for employees and their dependents at UT System campuses

Retirement and deferred compensation plans, including 401(k), 403(b), etc.

Comprehensive medical, dental, and vision insurance plans

Employee discounts to attractions, services, and goods

Company

University of Tennessee, Knoxville

Glassdoor4.3

As the state’s land grant, research-intensive institution, the University of Tennessee, Knoxville, is a university that leads.

Founded in 1794

Knoxville, TN, US

10001+ employees

https://www.utk.edu

H1B Sponsorship

University of Tennessee, Knoxville has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (143)

2024 (100)

2023 (100)

2022 (83)

2021 (77)

2020 (108)