RHO Residential · 1 month ago
Regional Director of Operations
RHO RESIDENTIAL LLC, Roseland, NJ, US
Full-time
Onsite
Lead/Staff, Director/Executive
$130K/yr - $160K/yr
3+ years expRHO Residential is a property management company, and they are seeking a Regional Director of Operations to oversee a portfolio of properties. The role involves managing operational and financial performance, ensuring resident satisfaction, and supervising staff while implementing effective training and development programs.
Property ManagementReal EstateResidential
Responsibilities
Manage all the operational and financial aspects of a portfolio of properties to achieve the highest possible Net Operating Income through implementation of effective cost control and revenue improvement programs
Provide a full complement of high-quality on-site staff through implementation of effective recruitment, training, motivation, and development programs
Manage customer service issues through analysis of resident complaints and follow through on resolution
Identify and analyze economic trends in the local market to determine their impact on the portfolio
Manage the communication of information “top down” and “bottom up” to ensure senior management and on-site staff are aware of market issues
Lead continuous improvement efforts within portfolio to identify and implement initiatives to improve business operations
Develop yearly operating budgets and sales/marketing plans. Accurately prepare and convey all operational and financial data to the Supervisor in a timely manner with the assistance of other members of the staff
Implement or direct implementation of all policies and procedures as authorized in the company policy and procedures manuals. Ensure compliance, as necessary
Serve as resource to assigned properties for accounting, computer, and human resource procedural issues, conduct mini audits as required and ensure compliance to established policies and procedures
Monitor property achievement of reporting deadlines
Write as necessary and/or monitor writing of monthly reports
Monitor each property's pricing policy and work with property staff to develop and implement appropriate yield management strategies
Evaluate assigned properties performance against financial objectives and work with managers to correct unfavorable variances and improve NOI. Develop and implement sales and marketing activities to enhance property revenues
Maintains knowledge of legal requirements and government reporting regulations affecting communities within their portfolio and ensures policies, procedures, and reporting are in compliance
Assists the HR Director in training, interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment. Advises management in appropriate resolution of employee relations issues
Assists the HR Director in the administration of the performance review program to ensure effectiveness, compliance, and equity within the organization
Qualification
Required
Bachelor's degree or equivalent (preferably in business administration, real estate management or relevant field)
Minimum Three (3) years or more managing multi-site (3 or more), Class A Class A High Rise, Mid Rise, Lease Up/ New Construction and Stabilized residential properties, CPM
Budget management and vendor management experience
Experience with Yardi Voyager and or similar Property Management Software
Strong communication and problem-solving skills
A valid driver's license and current automobile insurance is required
Real Estate License (when required by state)
Prior training in budget preparations and analyzing reports, sales and marketing, and human resource management is required
Completion of in-house training in leasing, service, administration, and reporting is required within the first 90 days of employment
Position requires the ability to work any of the seven days of the week, 52 weeks of the year
Position requires the ability to serve on-call, as scheduled or as necessary
Position may require individuals to use their own vehicle or to operate a vehicle provided by the property to make bank deposits, pick up supplies and perform other duties as necessary
Individuals must have the ability to drive without jeopardizing their safety or that of prospects, residents, or fellow employees
Position requires individual to wear appropriate property management career apparel
Although position may reside primarily at one location, the ability to travel to other Company locations at Company's request due to business needs is also required
Company
RHO Residential
RHO Residential is a residential property management company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Kelly
Chief Financial Officer
Recent News
2025-10-03
2025-07-07
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