Bon Secours · 8 hours ago
Patient Service Representative - Urgent Care - Regency
Richmond, VA
Full-time
Onsite
New Grad, Entry LevelBon Secours is a faith-based and patient-focused organization dedicated to enhancing the health and well-being of all people through exceptional patient care. The Patient Services Representative will be the main point of contact for patients, handling registration, scheduling appointments, and managing patient records with a focus on excellent customer service.
Health CareHospitalMedical
Responsibilities
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
Ability to answer internal and external calls in a friendly and helpful manner
Must possess the ability to troubleshoot and resolve problems promptly
Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
Other duties as assigned
Qualification
Required
High School Degree or GED
Knowledge of medical billing procedures
Medical office software experience
Strong communication and excellent customer service skills
Ability to answer internal and external calls in a friendly and helpful manner
Ability to troubleshoot and resolve problems promptly
Possesses problem-solving skills
Basic computer skills
Excellent communication and interpersonal skills
Basic math skills
Preferred
Associates Degree in Healthcare or related field
Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding
Prior medical office experience
Benefits
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Company
Bon Secours
Bon Secours is a nonprofit organization that provides cardiac monitoring, cardiac catheterization, and pulmonary rehabilitation services.
Founded in 1983
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Leigh Sewell
Chief Executive Officer
Michael-David Robinson
Chief Executive Officer
Recent News
The Virginian-Pilot
2025-10-15
2025-09-16
UPSTATE BUSINESS JOURNAL
2025-09-07
Company data provided by crunchbase