Globe Life · 2 weeks ago
Customer Retention Representative -PT AM MCK-Remote
United States
Full-time
Remote
New Grad, Entry LevelGlobe Life is committed to empowering employees and fostering a caring and innovative culture. They are seeking a part-time Customer Retention Representative to conserve business by assisting customers who intend to cancel their policies, ensuring they understand the importance of maintaining their coverage.
Financial ServicesInsurance
Responsibilities
Answer questions regarding coverage, premium, and other policy information
Compose business letters, communicating effectively through written and verbal communication
Work independently and making judgment decisions is required
Make outbound calls to existing policyholders to collect delinquent premium payments
Resell the benefits of our policies and provide excellent customer service
Record policyholder information for reporting and transactional purposes
Extensive telephone contact and appropriate telephone skills are required
Maintain discretion and tact when providing service to customers
Qualification
Required
High school diploma or equivalent
Basic Microsoft Office Skills, including Word, Excel, and Outlook
A minimum typing speed of 30 wpm
Excellent verbal and written communication skills
Ability to solve complex policyholder issues with a positive attitude
Ability to work in a fast-paced environment and work well under pressure
Reliable and predictable attendance of your assigned shift
Ability to work full-time and/or part-time based on the position specifications
Preferred
Experience in a call center environment
Some insurance and/or sales experience
Knowledge of life and/or health insurance terminology
Bilingual (Spanish) hourly pay differential
Benefits
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Company
Globe Life
Globe Life is an insurance company.
Founded in 1951
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$250M2024-08-15Post Ipo Debt· $250M
2019-08-09IPO
Leadership Team
Frank Svoboda
Executive Vice President and Chief Financial Officer
Recent News
PR Newswire
2025-11-07
2025-10-29
Company data provided by crunchbase