Lowe's Companies, Inc. · 5 days ago
Market Delivery Support Specialist
Suwanee, GA
Full-time
Onsite
Entry Level
1+ years expLowe's Companies, Inc. is a leading home improvement company serving millions of customers weekly. The Market Delivery Support Specialist will act as the primary contact for customer inquiries, manage issues, and ensure a smooth delivery experience by collaborating with various teams and maintaining accurate documentation.
HardwareHome RenovationManufacturing
No H1B
Responsibilities
Serve as the primary point of contact for both internal and external customer inquiries
Communicate with customers to capture feedback and enhance the in-home delivery experience
Proactively manage and resolve customer issues, including escalations and Executive Care cases
Monitor and work alerts, queues, and cases through case/order management systems
Manage “Save the Sale opportunities to recover potential lost revenue
Process customer order changes and special order tracking (SOS)
Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries
Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules
Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims
Input and manage claims (e.g., property damage) into Lowe’s claims portal
Ensure timely updates and resolution of claims to preserve customer trust
Communicate with Lowe’s retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers
Foster strong relationships with Pro partners and vendors
Demonstrate adaptability in a fast-paced environment with multiple priorities
Exhibit strong listening, communication, and documentation skills
Use Microsoft Office and other applications effectively to support day-to-day operations
Contribute to a culture of continuous improvement and customer-first mindset
Qualification
Required
Applicants must be authorized to work for ANY employer in the U.S
1-2 Years in customer service or support roles
Ability to read, write, and perform basic math skills
Strong interpersonal and problem-solving skills
Proficiency in Microsoft Office Suite
Serve as the primary point of contact for both internal and external customer inquiries
Communicate with customers to capture feedback and enhance the in-home delivery experience
Proactively manage and resolve customer issues, including escalations and Executive Care cases
Monitor and work alerts, queues, and cases through case/order management systems
Manage 'Save the Sale' opportunities to recover potential lost revenue
Process customer order changes and special order tracking (SOS)
Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries
Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules
Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims
Input and manage claims (e.g., property damage) into Lowe's claims portal
Ensure timely updates and resolution of claims to preserve customer trust
Communicate with Lowe's retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers
Foster strong relationships with Pro partners and vendors
Demonstrate adaptability in a fast-paced environment with multiple priorities
Exhibit strong listening, communication, and documentation skills
Use Microsoft Office and other applications effectively to support day-to-day operations
Contribute to a culture of continuous improvement and customer-first mindset
Preferred
Experience with Inventory, processing returns and communicating with vendors
Exposure to logistics or home delivery operations
Company
Lowe's Companies, Inc.
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$22B2025-09-30Post Ipo Debt· $5B
2025-08-20Post Ipo Debt· $9B
2023-03-28Post Ipo Debt· $3B
Leadership Team
Jennifer Wilson
SVP, Chief Marketing Officer
K
Kathy Higgins
VP IT Business Management
Recent News
2026-01-17
Digital Commerce 360
2026-01-16
Company data provided by crunchbase